We are looking for an experienced, motivated, and forward-thinking professional to join our team on a 12-month secondment basis, as a Band 6 Phlebotomy Services Manager. This is an exciting opportunity to lead and develop a dedicated phlebotomy service, supporting the delivery of safe, high-quality patient care across Broadgreen and Royal Liverpool Hospitals.
You will provide leadership to a team of phlebotomy staff, ensuring services are well organised, patient-focused, and responsive to the needs of the Trust. The successful candidate will be an excellent communicator with strong leadership skills, a commitment to service improvement and a passion for developing others. This role offers the opportunity to influence practice, drive quality improvements and support the future development of phlebotomy services across LUHFT.
As Phlebotomy Services Manager, you will oversee the day-to-day operational management of phlebotomy services, ensuring safe staffing levels, effective service delivery, and high standards of patient care. You will provide leadership and support to phlebotomy teams, manage staff performance, attendance, and development, and ensure compliance with Trust policies and mandatory training requirements.
The role includes coordinating workforce planning, supporting recruitment activities, managing complaints and incidents, promoting clinical governance and leading service improvements.
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Exercise strong and effective leadership acting as an exemplary role model for the phlebotomy teams.
Maintain adequate staff cover and skill mix through effective use of staffing rotas.
Ensure staff compliance with mandatory training and maintain current records.
Ensure effective communication with patients and their carers.
Ensure effective communication with relatives, community staff, medical staff, laboratory managers, other hospitals and local agencies.
Lead phlebotomy team meeting to ensure appropriate information is communicated to all team members.
Ensure that the phlebotomy services participate in maintaining standards relating to clinical governance.
Responsible for the implementation of risk management policies within phlebotomy including the development, implementation and monitoring of action plans to address identified risks.
Responds within appropriate time frames to patient complaints and concerns and ensure outcomes and action plans are implemented and monitored.
Responsible for ensuring compliance with Trust policies and procedures.
In collaboration with the outpatient services manager, implement the Trust grievance/disciplinary policy with the aim of ensuring early identification of performance issues.
For full details, please refer to the attached job description
