Omlet, a designer and online retailer of world-famous pet products, is looking for an enthusiastic, friendly and talented German speaking Customer Experience Advisor.
Visit our website here: www.omlet.co.uk
Omlet provides support for our German customers from Monday - Friday 8am - 4.30pm (UK time) 40hrs per week. Please only get in touch if you really enjoy providing a fantastic customer experience.
A Little About Omlet
We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals.
Product Designers first, we ask so we can invent. From why house cats can’t climb trees to why shouldn’t chickens listen to music whilst laying an egg? Our curiosity creates understanding, helping us bring people and pets closer than ever before.
Our people are The Curious Collective. Every day we question and every day we collaborate to find the most meaningful answers. It’s through this persistence that we create remarkable, ingenious products and experiences for our customers.
A global e-commerce business with a singular focus on D2C, we are hugely ambitious and motivated in building the number 1 premium brand in pets.
More about the role:
- Your proactive approach will involve leading communication with customers, anticipating their needs, and providing solutions before queries arise.
- Recognise potential upsell or cross-sell opportunities, contributing to the growth and success of our products.
- Thoroughly understand our product range, including features, benefits and specifications to assist customers with product selection, offer recommendations, and provide technical information.
- Process enquiries and orders promptly and accurately in line with GDPR.
- Liaise with courier companies to ensure deliveries to customers are seamlessly executed, reflecting our commitment to efficiency and reliability.
- Escalate complex issues and conveying valuable customer feedback to the CX Supervisor, contributing to continuous improvement.
Successful candidate requirements:
- An excellent communicator with an enthusiastic attitude.
- Positive, with a motivated attitude towards customer service and the willingness to learn how to provide outstanding service.
- Excellent interpersonal skills and telephone manners.
- Confident, positive, proactive and dynamic.
- Able to work as part of a team as well as to take own initiative.
- Able to work under pressure in a fast-paced environment
- An attention to detail person, curious thinker and good listener.
- Must love animals. We are passionate about creating great products for our pets, so this is a must!
So we can support our customers during varying busy periods, flexibility with hours is ideal.
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home
Experience:
- call centre: 1 year (required)
- Customer Support: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Banbury OX16 5HX
