Job Advert
1st Line Service Desk Engineer
Princes Risborough | Full Time | £24,000 to £27,000 per annum
Do you enjoy helping people and solving technical problems?
We're looking for a friendly, customer-focused 1st Line Service Desk Engineer to join our growing Central IT team based in Princes Risborough. If you're passionate about technology, enjoy troubleshooting issues, and take pride in delivering excellent customer service, we'd love to hear from you.
As the first point of contact for IT support enquiries, you'll provide technical assistance to schools across a variety of systems and technologies. You'll work alongside a supportive team, resolving issues where possible and escalating more complex incidents when needed.
What you'll be doing
-
Providing first-line IT support via phone, email and ticketing systems.
-
Diagnosing and resolving technical issues relating to hardware, software, Microsoft 365 and user accounts.
-
Supporting Windows devices, printers, networking issues and general troubleshooting.
-
Managing support tickets through to resolution whilst keeping customers updated.
-
Escalating more complex technical issues to senior engineers when required.
-
Delivering a positive customer experience and building strong working relationships.
What we're looking for
-
Previous experience in a Service Desk, IT Support or similar technical support role.
-
Strong knowledge of Microsoft Windows and Microsoft 365.
-
Experience of troubleshooting hardware, software and connectivity issues.
-
Basic understanding of Active Directory and networking.
-
Excellent communication and customer service skills.
-
A proactive approach with the ability to work both independently and as part of a team.
-
Experience within the education sector would be beneficial, but it is not essential.
What you'll receive
-
25 days annual leave plus bank holidays
-
Pension scheme
-
Eye care voucher scheme
-
Cycle and eBike scheme
-
Employee Assistance Programme
-
Mental Health First Aiders
-
Ongoing training and development opportunities
About turn IT on
turn IT on provides hands-on ICT support, MIS support, GDPR services, consultancy and training to schools across England. Together with our sister brand, School ICT Services, we support more than 2,200 schools and employ almost 250 colleagues.
As part of the Transforming Learning Group, we are part of a wider family of education-focused businesses dedicated to helping schools and educators thrive through technology, services and specialist expertise.
We are passionate about helping schools make the most of technology so they can focus on teaching and learning. Just as importantly, we're committed to creating a workplace where people feel supported, respected and valued. We believe diversity, inclusion and flexibility help us build stronger teams and deliver better outcomes for our customers.
The successful candidate will be required to undergo an Enhanced DBS check.
Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
