As our Portfolio Community & Events Manager, your role is to ensure the delivery of a market-leading event strategy & resident experience at Folk Co-Living across all sites in our portfolio. With a love for community building, hospitality and a strong knowledge of the events and cultural scene in London, you will be curating and designing unique, creative, social and one of a kind events for our residents. You will work alongside Community Teams and the Portfolio Community & Events coordinator to help residents feel welcome, engaged, and at home! Also alongside our residents to help them build a popular programme of resident-led events and clubs. You’ll assist with setting the overall vision for our Folk event programme and then be responsible for it’s delivery, budget management for the portfolio, related resident communications, and community engagement - bringing warmth, energy, and creativity to the buildings. You will focus on a few keys areas to achieve this:
Event Strategy & Delivery
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Co-create the events vision for Folk then have overall responsibility for delivering Folk’s event programme across three operational sites (rolling 12 months; detailed 3-month pipeline; publish 1 month ahead)
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Curate events programme according to events vision (e.g. event mix (Hero, resident-led etc, frequency) and monthly themes, working with Portfolio Community & Events coordinator, ambassadors, residents and external partners to identity and plan events.
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Assist in delivering the weekly programme of events from planning to setup and hosting, and support others to deliver events to highest standards that ensure best ROI
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Own the Folk events P&L, ensuring budget compliance and expense management process is followed
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Overall responsibility for the Ambassador programme, ensuring KPIs are hit and programme continues to be a success
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Build relationships with local community, CIPs and preferred event suppliers (maintaining preferred vendor “Black Book”)
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Responsible for all event reporting, including attendance, spend and feedback
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Refining the events vision and programme based on feedback
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Identify opportunities to drive efficiencies at a portfolio-level, as well as enhance the Folk resident experience by bringing residents of all buildings closer together
Customer Experience & Hospitality
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Promote and coach sites teams on brand standards and hospitality, including Surprise and Delight, to ensure Folk buildings feel exciting, dynamic and homely places
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Welcome new residents and assist with check-ins from time to time
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Foster a sense of community amongst residents by getting to know them, facilitating connections and helping them settle
Marketing & Communications
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Manage digital platforms for residents to come to together to meet, discover and connect e,g. Whatsapp Communities used for Folk Clubs
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Accountable for events communications working with the Events Coordinator to ensure all channels are relevant and up to date, including the resident app, blackboard, Eventbrite and posters.
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Gather content from events (either directly or via residents/ambassadors) to be shared with the wider Folk team for marketing purposes.
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Promote development and request great reviews from residents on various platforms
Resident Support & Management
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Use strong leadership skills to manage, coach, and develop the Portfolio Community & Events Coordinator, ensuring consistent delivery across sites
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Work closely with Community Managers at each site, managing key stakeholder relationships to support smooth coordination and delivery of events
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Support residents, signposting to the relevant services when necessary
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Support with resident feedback collection and help de-escalate basic concerns or conflicts.
Qualifications and Experience
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Experience in multi-site management
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Experience in managing events budgets across multiple sites
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Fantastic customer service and relationship building
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The ability to connect with anyone straightaway and thrive off building relationships - a natural people person
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Excellent communication skills.
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Good knowledge of social media and experience managing brand pages.
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say – interested?
Apply now and join a fantastic organisation that truly believe that our people should be at the heart of all our decisions.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
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