Job Overview
We are seeking a dynamic and customer-focused Parts and Service Advisor to join our team! In this vital role, you will serve as the primary point of contact for customers seeking parts and maintenance services, ensuring a seamless and positive experience. Your energetic approach will help drive customer satisfaction, foster loyalty, and support the smooth operation of our service department. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this is the perfect opportunity to grow your career with us!
Responsibilities
- Greet customers warmly and identify their needs for parts or service assistance with enthusiasm and professionalism
- Provide detailed information about available parts, accessories, and maintenance options to customers in a clear and engaging manner
- Process sales transactions accurately using Microsoft Excel or other point-of-sale systems, ensuring proper documentation
- Schedule service appointments and coordinate with technicians to ensure timely completion of maintenance tasks
- Maintain organized records of customer interactions, sales, and service requests for efficient follow-up
- Communicate effectively via phone etiquette, answering inquiries promptly and professionally while managing multiple calls simultaneously
- Assist in inventory management by tracking parts availability, restocking supplies, and identifying maintenance needs for the department
Skills
- Multilingual or Bilingual abilities are highly valued to serve our diverse customer base effectively
- Excellent communication skills to clearly convey technical information and build rapport with customers
- Strong organizational skills to manage multiple tasks efficiently in a busy environment
- Proficiency in Microsoft Excel for record keeping, reporting, and data entry tasks
- Knowledge of vehicle maintenance processes or experience with automotive parts is a plus
- Exceptional phone etiquette to handle inquiries courteously and professionally
- Ability to work collaboratively within a team while maintaining attention to detail in all responsibilities
Join us to be part of a vibrant team dedicated to delivering outstanding customer service! Your energy, organization, and communication skills will make a real difference in helping our customers get back on the road quickly and confidently.
Pay: £25,420.00-£39,497.42 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
