We’re looking for a Customer Relations Officer to join our growing team. You’ll play an important role in supporting customers following the sale of their insurance policy, ensuring they understand their cover and receive the right support throughout their customer journey.
This is a varied role combining customer service, welcome calls and administration, with a strong focus on delivering great customer outcomes.
About Us
ST&R is a family-run, FCA-authorised business based in Chorley, Lancashire. Since 2012, we’ve built a reputation for providing expert, jargon-free advice across life insurance, home insurance and mortgages.
We’re a supportive, close-knit team where people are encouraged to develop and make a real difference.
What You’ll Be Doing
- Carrying out welcome calls with new insurance customers
- Helping customers understand their policy, including key features, benefits and exclusions
- Checking customer information is accurate and identifying where further support may be needed
- Handling inbound calls, emails and customer enquiries
- Supporting customers with trust documentation and following up outstanding paperwork
- Updating customer records and maintaining accurate CRM information
- Liaising with insurers and internal teams to resolve customer queries
- Following company procedures and maintaining high standards of customer service
- Recognising and escalating concerns where customers may need additional support
What We’re Looking For
- Previous customer service or administration experience
- Excellent communication skills and a confident telephone manner
- Strong attention to detail and organisational skills
- A friendly, professional and empathetic approach
- Comfortable handling sensitive customer conversations
- Confident using CRM systems and Google Suite (or similar)
- A proactive, positive approach and willingness to work as part of a team
- Experience in insurance or financial services is desirable but not essential
What You’ll Get
- £25,000 – £27,000 basic salary depending on experience
- Monthly bonus scheme
- Company pension
- 22 days annual leave plus bank holidays, increasing with service
- Discounted gym membership
- Health Cash Plan following successful completion of probation
- Regular team socials and performance-based incentives
- Ongoing training, support and development
Ready to Join Us?
If you’re a people person who enjoys providing excellent customer service and wants to build a career with a growing business, we’d love to hear from you.
Apply now with your CV and a short cover letter telling us why you’d be a great fit for the role.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Gym membership
- On-site parking
- Referral programme
Ability to commute/relocate:
- Chorley PR7 1EE: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
- Administrative: 1 year (required)
Work Location: In person
