Overview
We are looking to appoint a highly motivated Care Navigator to join our team. Our aim as a surgery is to provide a high quality, caring and professional health care service to our population of 10,000 patients. Our Care Navigator team are the first point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff.
We are looking for either one full time or two part time members of staff. A full time member or staff would be covering shifts Monday-Friday, either 8am-4pm or 10:30am-6:30pm. A part time member of staff would be required to cover some 8am starts and some 6:30pm finishes, depending on the working hours agreed at the time of confirming at recruitment. You will need to be flexible with shift changes to cover annual leave, sickness etc.
Duties
- Maintaining and monitoring the practice appointments system
- Supporting the duty doctor with Anima (online appointment booking system) and ensuring patient appointments are book as directed by the duty doctor
- Processing telephone requests and ensuring callers are directed to the appropriate healthcare professional
- Processing repeat prescriptions in accordance with practice guidelines
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Work with the practice management team to ensure external services are effectively advertised to patients, and demonstrate to patients how to navigate these services
- Call and recall to ensure patients are offered regular appointments to monitor their ongoing health problems
- Appropriately add to patient notes when required for effective continuation of care
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
- Resolve complaints at the point of need and escalate to relevant person if appropriate.
- Assist clinical and support staff with the smooth running of the reception area and ensure all assigned administrative tasks are completed.
Requirements
- Previous experience in General Practice or an office setting is essential
- Excellent communication and interpersonal skills
- Strong organisational abilities with attention to detail
- Empathetic approach towards patients' needs
- Knowledge of healthcare systems and terminology is advantageous
Pay: £14.80 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
