Position Overview
The General Assistant supports the smooth operation of the hotel’s dining outlets, including restaurants, bars, lounges, and room service. This role is essential in delivering high-quality service, ensuring guest satisfaction, and maintaining the standards of the hotel’s food and beverage offerings.
Key Responsibilities
Guest Service
- Greet guests warmly and guide them to their tables or service areas
- Take food and drink orders accurately and efficiently
- Serve meals and beverages in a timely and professional manner
- Respond to guest inquiries, dietary needs, and special requests
- Ensure a clean and welcoming dining environment at all times
Bar & Beverage Support
- Prepare and serve alcoholic and non-alcoholic drinks (if trained and licensed)
- Restock bar supplies and maintain cleanliness of bar area
- Assist with wine service and pairing recommendations
Setup & Maintenance
- Set up dining areas for service, including table settings and decorations
- Clear tables and reset for next guests promptly
- Maintain cleanliness of service stations, dining areas, and back-of-house spaces
- Assist with buffet setup and replenishment during breakfast or events
Operational Support
- Process payments and operate POS systems accurately
- Assist with room service orders and delivery
- Support event catering and banquet service as needed
- Report any guest concerns or maintenance issues to supervisors
Skills & Competencies
- Customer Service Excellence: Friendly, attentive, and professional demeanour
- Communication: Clear verbal skills and active listening
- Teamwork: Ability to collaborate with kitchen, bar, and front-of-house teams
- Attention to Detail: Precision in order-taking, presentation, and cleanliness
- Adaptability: Comfortable working in fast-paced and changing environments
Working Conditions
- Shifts may include mornings, evenings, weekends, and holidays
- Standing and walking for extended periods required
- May involve lifting trays, carrying dishes, and handling hot or cold items
Pay: £12.71 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Referral programme
Work Location: In person
