To provide safe, compassionate, and professional support to residents requiring hospital attendance during waking night hours. The post holder will escort residents from the care home to hospital, remain with them where and for however long is required during Night Shift Hours (9pm - 7am), and support their care, safety, dignity, and wellbeing throughout the hospital visit until they are safely returned to the home or alternative arrangements are made.
The role primarily supports residents who are subject to the Deprivation of Liberty Safeguards (DoLS) or other legal frameworks and who require continuous supervision, reassurance, and support while receiving treatment away from the care home. This is also applicable to Residents whom are subject to other complex medical treatment plans.
As a Bank Waking Night Support Worker, you will work on a flexible, as-required basis with no guaranteed minimum hours.
Key Responsibilities
Respond to requests to escort residents to hospital during waking night hours.
Accompany residents safely via ambulance or other authorised transport.
Provide reassurance, emotional support, and practical assistance throughout the hospital visit.
Ensure residents remain safe and receive appropriate supervision in accordance with their individual care plan, risk assessment, and any authorised DoLS arrangements.
Maintain the resident's dignity, privacy, choice, and independence wherever possible.
Liaise professionally with hospital staff, ambulance crews, family members (where appropriate), and the care home's management team.
Communicate relevant information regarding the resident's health needs, medication, communication preferences, behaviours, risks, and care requirements.
Remain with the resident until responsibility has been appropriately transferred or until instructed by the Registered Manager or senior member of staff.
Accurately complete records, incident reports, and handover documentation.
Report any concerns regarding safeguarding, health deterioration, or changes in condition immediately.
Follow all organisational policies, including safeguarding, infection prevention and control, confidentiality, health and safety, and lone working procedures.
Support the care home's emergency response arrangements when requested.
Responsibilities Relating to DoLS and Mental Capacity
The post holder will:
Understand and work within the principles of the Mental Capacity Act 2005.
Support residents who are subject to Deprivation of Liberty Safeguards (DoLS) authorisations.
Ensure care is provided using the least restrictive approach appropriate to the individual's needs.
Promote residents' rights, dignity, and best interests at all times.
Escalate any concerns regarding capacity, consent, restrictive practice, or safeguarding to the appropriate senior staff member.
Person Specification
Essential
Caring, compassionate, and professional approach.
Good communication and interpersonal skills.
Ability to remain calm under pressure.
Ability to work independently during night shifts.
Good observational skills.
Reliable and flexible to work at short notice.
Ability to maintain accurate written records.
Understanding of confidentiality and safeguarding.
Willingness to undertake mandatory training.
Right to work in the UK.
Desirable
Previous experience working in a care home, residential care, nursing care, supported living, or hospital setting.
Knowledge of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS).
Experience supporting people living with dementia or cognitive impairment.
Current First Aid training.
Moving and Handling training.
Care Certificate or NVQ/QCF Level 2 or 3 in Health and Social Care.
Working Hours
This is a Bank (Zero Hours) position.
No guaranteed hours.
Shifts will be offered according to operational requirements.
Primarily waking night shifts.
Some assignments may be of varying duration depending on the resident's clinical needs and hospital discharge arrangements.
Accountability
The post holder is accountable for:
Delivering safe, person-centred care.
Maintaining professional conduct at all times.
Complying with all relevant legislation and organisational policies.
Maintaining confidentiality in accordance with GDPR and organisational procedures.
Reporting concerns promptly through appropriate channels.
Mandatory Training
Successful applicants will be required to complete andThe duties outlined above are not exhaustive and may be amended to meet the changing needs of the service. The post holder will be expected to undertake any duties appropriate maintain competency in mandatory training, including:
Safeguarding Adults
Mental Capacity Act and DoLS
Infection Prevention and Control
Fire Safety
Health and Safety
Moving and Handling
Basic Life Support
Equality, Diversity and Inclusion
Information Governance
Incident Reporting
General
The duties outlined above are not exhaustive and may be amended to meet the changing needs of the service. The post holder will be expected to undertake any duties appropriate to the role and level of responsibility, following reasonable management instruction.
Employment is subject to satisfactory references, an enhanced DBS check with the appropriate barred list checks, and compliance with all safer recruitment requirements.
This version is suitable for CQC-regulated services in England. If the role is specifically for a nursing home, I can also produce a more formal NHS/CQC-style job description with a matching person specification and a separate zero-hours contract schedule.
Pay: £20,000.00-£25,000.00 per year
Work Location: Hybrid remote in Thornton Heath CR7 7JL
