Sales Consultant – Arlo & Jacob
Tunbridge Wells, TN1 1RB
Part-time | Weekend work (with 1 day Mon to Fr)
About Us
At Arlo & Jacob, we believe buying a sofa should be an enjoyable and personal experience.
We’re a British furniture brand passionate about beautifully made furniture, great design and creating welcoming showrooms where customers can take their time, feel at home and receive genuinely helpful advice.
Our people are a huge part of that experience, and as we continue to grow, we’re looking for talented people who share our passion for great customer service and doing things the right way.
About the Role
We’re looking for an enthusiastic Sales Consultant to join our Tunbridge Wells showroom.
As a Sales Consultant, you’ll get to know our customers, understand their homes and lifestyles, and help them find furniture that is genuinely right for them.
This is a consultative sales role. It’s not about being pushy or simply closing the next sale. Our best Sales Consultants build trust before they sell and listen before they recommend.
Alongside delivering an exceptional customer experience, you’ll take ownership of your sales performance, follow up opportunities and contribute to the commercial success of the showroom.
What You’ll Be Doing
- Welcoming customers and creating a warm, relaxed and engaging showroom experience.
- Getting to know customers and understanding their home, lifestyle, style and needs.
- Providing considered advice across our furniture, fabrics and options.
- Building strong customer relationships from initial enquiry through to order.
- Working towards individual and showroom sales targets.
- Contributing towards our Average Order Value target through relevant, value-led recommendations, upselling and cross-selling.
- Following up customer enquiries and quotations to maximise sales opportunities.
- Processing customer orders accurately and taking ownership of the details.
- Developing excellent product knowledge and becoming a trusted expert for our customers.
- Maintaining the high presentation standards of the showroom.
- Working collaboratively with the wider showroom team to achieve shared goals.
What We’re Looking For
We’re interested in great people, not just great CVs.
Previous retail or furniture experience can be valuable, but it isn’t what will ultimately make you a great Arlo & Jacob Sales Consultant.
We’re looking for someone who:
- Is naturally warm, confident and engaging.
- Enjoys talking to people and building genuine relationships.
- Listens carefully and asks the right questions before making recommendations.
- Has commercial drive and enjoys working towards targets.
- Can sell confidently through quality and value without being pushy.
- Is curious and excited to develop strong product knowledge.
- Takes ownership of their performance and follows things through.
- Is organised, accurate and comfortable using systems and technology.
- Is resilient and positive when things don’t always go to plan.
- Enjoys working as part of a team and contributing to shared success.
- Has a genuine interest in interiors, furniture, design or creating beautiful homes.
Previous customer-facing, retail, hospitality or sales experience would be beneficial, but furniture experience isn't essential. We’ll teach you our products but we’re looking for the attitude, curiosity and qualities that make someone brilliant with our customers.
Working Pattern
This is a part-time position working on a rotating pattern designed to provide full showroom coverage across the weekends.
Flexibility to support the showroom during peak trading periods will also be required.
What We Offer
- Competitive commission scheme.
- Sales Club incentives rewarding individual performance.
- Pension plan.
- Life assurance.
- Additional annual leave.
- Generous staff discount.
- Cash plan and health & wellbeing scheme.
- Product and sales training.
- Opportunities to develop and progress within our growing showroom network.
Life at Arlo & Jacob
We want our showrooms to be places where both customers and our people feel welcome.
We value people who take pride in what they do, support those around them, take ownership and want to keep learning. Whether you already have years of sales experience or you're bringing brilliant customer skills from another environment, we'll give you the opportunity to develop your knowledge and become a trusted Arlo & Jacob Sales Consultant.
Apply Now
If you love working with people, enjoy achieving results and believe great selling starts with understanding the customer, we’d love to hear from you.
Apply today with your CV and tell us why you’d make a great addition to the Arlo & Jacob team.
Please note: Due to the volume of applications we receive, we’re unable to provide individual feedback to every applicant. If your application is successful, a member of our team will be in touch.
Pay: From £12.75 per hour
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Store discount
Application question(s):
- Do you have furniture retail experience?
Work Location: In person
