Head of Front of House at BM Aesthetics Clinic
Are you passionate about aesthetics and dedicated to providing exceptional client care, we would love to hear from you!
At BM Aesthetics Clinic, we believe in enhancing everyone’s unique beauty with the latest advancements in aesthetic medicine. Located in the heart of London, close to the serene Hyde Park, our clinic offers a luxurious and tranquil environment for both our clients and team members. We provide various technologies, including HydraFacial, Morpheus8, Lumecca, Harmony XL Pro, Soprano Titanium, LPG, and Ultherapy. Visit us at bmaesthetics.co.uk to learn more about our services and ethos. Our state-of-the-art facilities, cutting-edge technology, and a team of highly skilled professionals ensure an unparalleled experience for our patients. We are committed to excellence, innovation, and personalised care, making us a trusted name in the industry.
Key Responsibilities:
Front of House Duties:
- Greet and welcome clients with a warm and professional demeanour.
- Manage the reception area, ensuring it is tidy and presentable at all times.
- Provide exceptional customer service, addressing client concerns and resolving issues promptly.
- Foster a welcoming and professional atmosphere, ensuring a positive client experience.
- Gather and act on client feedback to continuously improve service delivery.
- Handle incoming calls, emails, and queries, providing accurate information about our services.
- Schedule appointments and manage the clinic's booking system.
- Process payments, issue receipts, and manage invoicing.
- Maintain confidentiality of client information and adhere to data protection policies.
- Maintain accurate client records and update the clinic's database.
- Assist with inventory management, ordering supplies, and stocking treatment rooms.
- Support marketing activities, including social media management and event coordination.
- Follow clinics’ SOPs processed for a 5* service.
- Identify opportunities to upsell and cross-sell treatments, treatment packages and retail products in a professional and consultative manner.
- Work towards individual and clinic sales targets while maintaining outstanding client satisfaction.
Treatment Coordination:
- Conduct initial consultations to understand clients' needs and expectations.
- Provide detailed information and upsell treatments, products and aftercare.
- Develop and recommend personalised treatment plans and programs tailored to each client's needs and goals.
- Coordinate with practitioners and doctors to schedule treatments and ensure smooth clinic operations.
- Follow up with clients post-treatment to ensure satisfaction and address any concerns.
Qualifications and Skills:
- Proven ability to achieve sales targets within a luxury aesthetics, beauty or healthcare environment.
- Strong consultative selling, upselling and cross-selling skills.
- Experience working with KPIs, conversion rates and client retention is highly desirable.
- Previous experience in a similar role within the aesthetics, beauty, or healthcare industry is highly desirable.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Proficiency in using booking and CRM systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- A passion for aesthetics and a commitment to delivering outstanding client care.
- Flexibility to work some evenings and weekends as required.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional development and training.
- Competitive salary and performance-based bonuses.
- Staff discounts on treatments and products.
Job Type: Full-Time
Salary: Competitive, based on experience
Job Types: Full-time, Part-time, Permanent, Freelance
Pay: From £14.00 per hour
Experience:
- front of house at the aestetics clinic: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
