Coventry & Warwickshire Partnership Trust
Receptionist/Admin Support
Base: City of Coventry Health Centre
Posts: 1 x Permanent 37.5hours per week
Times: Monday to Friday working between hours of 8am - 4.30pm with a 30 min break.
We are looking to recruit a Receptionist/Administrative support role, based within the Children's 4th floor Reception team. The post-holder will be required to on Reception as part of a team of 3 staff, reporting to the Admin Team Co-Ordinator and providing an effective and efficient reception and admin support service to clinicians and healthcare professionals across the different services provided on the 4th floor. . You must be able to multi-task under pressure and work flexibly to meet the needs of the service.
You will be front of house greeting patients and visitors to the service. You will also be providing efficient general administrative duties for the various services across the floor, supporting the clinical staff and HCA's.
We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.
Applicants will be dealing with parents/patients/out side agencies face to face on a daily basis, helping with queries. The 4th floor Reception is a very busy reception area, dealing with lots of different queries, prescriptions, internal telephone calls, scanning documents, maintaining care records and data inputting using our SystemOne software daily – previous experience would be an advantage, but training will be provided.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us
excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
wellbeing support, including an in-house counselling service, external helpline and more
staff networks and support group
We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
The successful candidate will be educated to GCSE level. Essential requirements of this post include a confident face to face contact, good IT skills , high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.
We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.
This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.
