Location: Barrow/Kendal
Contract Type: Permanent and Relief
About this opportunity
Join our dedicated team within Children’s Services at Westmorland and Furness Council and make a real difference every day. As a Passenger Assistant, you’ll play a vital role in supporting children with Special Educational Needs and Disabilities (SEND) and vulnerable adults on their journeys to school, college, or training.
You will ensure the safety and welfare of passengers from pick-up to drop-off, assist with boarding and alighting, and support the driver when needed. You’ll communicate effectively with parents, guardians, drivers, and schools, maintain accurate records, and follow risk assessments to keep everyone safe.
Who we are looking for…
We’re looking for caring, confident individuals who can remain calm in challenging situations, think on their feet, and be active and supportive throughout the journey. Good record keeping is desirable. You should be able to follow instructions and work as part of a team. You must be willing to undertake safeguarding and health & safety training (provided.
Experience working with children or vulnerable adults is desirable but not essential—full training will be provided.
Working hours
- Term-time only, Monday to Friday
- Split shifts: approx. 07:30–09:30 and 14:30–16:30
- Flexible options maybe available, including mornings or afternoons (job-share basis)
- Opportunities for additional work outside term time on adult transport
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
- Post Specification
- Role Profile
If you have any queries about this role or would like an informal chat about this opportunity, then please contact Helen Macdonald (Barrow Area Supervisor) on 07901828440 [email protected] or Julie Mattimore Business Partner (CTOT Transport Manager) on 07881250004 [email protected]
Application and Interview information
Closing date: 26th June 2026
Interview date: Week commencing 6th July 2026
We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.
If you experience any technical difficulties applying for this role, please contact the HR Systems Team at [email protected].
Safer Recruitment & DBS
At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.
This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Children’s and Adults Barred List check.
Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.
