Are you passionate about hospitality and creating memorable guest experiences? The Langham Hotel is seeking a dedicated Full-Time Front Desk Receptionist to become a valued member of our Front Office team.
Please note: Applicants must have previous hotel front desk experience (up to 2 years). We can only consider candidates who have worked in this specific role within a hotel environment.
As a key part of our guests’ journey, you will work closely with our Front Office Manager to deliver the warm, thoughtful, and exceptional service the Langham brand is known for.
What We’re Looking For
We’re seeking someone who is enthusiastic about delivering customer service excellence, with strong communication skills and a professional, polished approach to administration.
Experience with any of the following systems is beneficial (but not essential, as full training will be provided):
Guestline, Newbridge, ResDiary, MS Office, Canva, and general computer literacy.
Key Responsibilities
Your responsibilities will include, but are not limited to:
- Offering every guest a warm welcome, attentive service throughout their stay, and a heartfelt farewell.
- Answering telephone calls confidently and professionally, while communicating effectively with guests and internal departments.
- Managing telephone and online reservations and inputting them accurately into the PMS.
- Working with OTA extranets and channel managers.
- Demonstrating flexibility when responding to a wide range of guest and internal requests.
- Handling daily arrivals and departures, including groups.
- Responding to guest emails and messages promptly and courteously.
- Producing daily communication and operational reports.
- Carrying out daily shift procedures, including banking duties.
- Following all Health & Safety and Fire Safety procedures.
Why Join Us?
At the Langham Hotel, you’ll be part of a supportive, friendly, and professional team committed to excellence. This is an exciting opportunity to grow your hospitality skills and contribute to a hotel environment that values service, quality, and teamwork.
We aim to respond to all applications within 7–14 days. If you do not hear from us within this time, please assume you have not been shortlisted on this occasion
Job Type: Full-time
Pay: Up to £14.23 per hour
Benefits:
Work Location: In person
