We're bringing something exciting, energetic, and packed with fun to Otley… and we're looking for a hands-on Play Supervisor to help create unforgettable experiences for every family that visits.
At Grass Hoppers, no two days are the same. From supporting a busy team and ensuring the highest standards across the site to helping create magical moments for children and their families, you'll be right at the heart of the action.
This is more than just a supervisory role — it’s an opportunity to help shape a brand-new team and support the success of an exciting new operation from day one.
✅ Supporting the smooth day-to-day running of Grass Hoppers
✅ Leading, motivating and developing team members to deliver exceptional customer experiences
✅ Ensuring the highest standards of cleanliness, safety and presentation across the site
✅ Helping to manage rotas, holidays and staffing levels to ensure the operation runs smoothly
✅ Supporting stock control and reducing waste where applicable
✅ Monitoring play and visitor areas to ensure they remain welcoming, safe and fun
✅ Handling customer queries and concerns in line with our Values
✅ Driving team engagement and helping the site achieve performance and sales targets
✅ Carrying out performance conversations and supporting colleague development
✅ Taking responsibility for the site in the Manager's absence
✅ Assisting with opening, securing and closing the site safely
✅ Building positive working relationships across the wider business
You'll work closely with the Grass Hoppers Manager to create a fantastic environment for both customers and colleagues, helping to deliver memorable experiences every single day.
You'll be part of a brand-new opening and help build the culture from day one
You'll have the opportunity to develop your leadership skills in a fast-paced environment
No two days will be the same — from busy weekends and school holidays to special events and seasonal activities
You'll play a key role in creating magical experiences for families and children
One Team, One Goal
Work collaboratively with colleagues across the business
Support, coach and encourage your fellow team members
Lead by example and jump in wherever needed
Help maintain a positive, energetic and fun working environment
We're looking for someone who brings enthusiasm, leadership and a genuine passion for delivering great customer experiences.
Have experience supervising or leading a team
Are confident in a busy, customer-focused environment
Love working with people and creating memorable experiences
Can stay organised, prioritise effectively and adapt to changing demands
Bring a positive, hands-on approach to leadership
Take pride in maintaining high standards and encouraging others to do the same
Experience in customer service is essential, and experience with children or catering is a bonus.
Start date: Ideally Summer 2026
Be part of a brand-new opening in Otley
Work closely with the Manager to shape the team and culture
Develop your leadership skills in a dynamic, high-energy environment
Make a real impact from day one
If you're ready to inspire a team, support an exciting new operation, and help create unforgettable experiences for families, we'd love to hear from you.
Help us create a place where families make memories, kids have adventures, and every visit is full of fun!
We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.
