Join the Clinical Engineering team at Cwm Taf Morgannwg University Health Board and play a vital role in supporting the delivery of healthcare services across the organisation.
Based at Prince Charles Hospital, you will provide a professional, efficient and customer-focused administration, helpdesk and reception service. As the first point of contact for staff, visitors and contractors, you will manage enquiries by telephone and in person, ensuring a welcoming and responsive service.
You will coordinate and record reactive maintenance requests and emergency repair calls, accurately logging information and forwarding requests to the appropriate engineering team to ensure timely action. You will also update job records and databases, monitor progress and provide customers with updates when required.
Working within established procedures, you will help ensure the smooth operation of a busy Clinical Engineering department, supporting the maintenance of medical equipment that is essential to patient care.
Although primarily based at Prince Charles Hospital, there may be occasional requirements to work across other UHB sites to support service delivery.
If you are organised, confident communicating with a wide range of people and committed to delivering excellent customer service, we'd love to hear from you.
The post holder operates the department helpdesk, providing a comprehensive administration and reception function as the main point of contact for clinical staff, contractors, and the public. Key duties include accurately logging and routing emergency repairs and reactive maintenance requests for swift resolution, while handling customer queries and complaints with diplomacy and professional reassurance. Additionally, the role coordinates day-to-day medical equipment library operations by tracking stock via specialised software and directing porters on device collection. Financial and administrative responsibilities include processing procurement orders and invoices through the Oracle software system, maintaining data spreadsheets, generating reports, managing mail, and securely archiving confidential files. Finally, the position supports visitor log management and meeting coordination.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
This post is advertised as Welsh Desirable . Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our ‘Croeso Candidate’ booklet below for more information. If you have these Welsh language skills, please apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
