About Us
Southern Softflow is a leading water softener company serving customers across the South of England. We specialise in the installation and maintenance of water softeners, drinking water systems, and boiling taps. Since Keith Martin founded the business over 25 years ago, our growth has been built on one thing, honest advice and excellent service.
We’re now looking for the right person to join our servicing team - someone who shares our values and wants to build our reputation for excellent service.
Plumbing experience is sought, as visits can sometimes require further plumbing work and this enables us to achieve resolution for our customers in one visit.
The Role
This is a varied, field-based role working directly with our customers across our service area. Following your training, your day-to-day responsibilities will include:
- Attending existing customers for call-out or planned maintenance visits
- Swapping out and replacing water softeners
- Servicing and installing drinking water systems
- Carrying out repairs and replacements of drinking water taps
- Occasional additional general plumbing work, dependent on experience
- Contributing to a small, close-knit team and always looking for ways to improve the Southern Softflow experience for our customers
Who We’re Looking For
Above all, we’re looking for someone honest, trustworthy, and genuinely committed to doing right by our customers. You’ll need the confidence to handle varied situations calmly and the determination to see problems through to a solution.
An inquisitive mindset and a strong instinct for problem-solving are key. Backgrounds in service engineering or mechanics translate well to this role, but we’re equally open to candidates from other hands-on, customer-facing trades.
Requirements
- A full, clean UK driving licence (essential — a company van will be provided)
- Previous experience in a service engineer, mechanic, or similar hands-on technical role
- Strong customer-facing skills and a professional, friendly manner
- Comfortable working independently and managing your own day
- Physically fit and able to carry out installations and maintenance work
- Relevant plumbing or water treatment qualifications are an advantage, but not essential
Area Covered
We cover a broad territory across the South, including Dorchester to the West, across the New Forest to the East, and beyond Salisbury to the North.
Why Join Southern Softflow?
Southern Softflow is a genuine family business with a proud 20-year history. You’ll be working alongside some of the best engineers in the country, using products from only the finest manufacturers - giving you real exposure to market-leading practices and the opportunity to become a true industry expert.
The Package
- Competitive salary, based on experience
- Company van
- Company pension
- Discretionary bonus scheme
- 23 days holiday per year, plus Christmas shutdown
- Full training provided
Job Type: Full-time, permanent
Work Location: Field-based / on the road
Our Hiring Process
We want to make this as straightforward as possible. Here’s what to expect:
- Please make sure you answer the qualifying questions.
- Shortlisted candidates will be invited for a short introductory phone call
- From there, we’ll invite a small number of candidates to meet us in person
We appreciate the time taken to complete your application.
Questions Before You Apply
We’d love to know what drew you to this role and what makes Southern Softflow the right fit for you. Please also explain a time where you've got to the root of a complex problem and resolved it.
Job Type: Full-time
Pay: £28,000.00-£38,000.00 per year
Benefits:
- Company car
- Company pension
Application question(s):
- We’d love to know what drew you to this role and what makes Southern Softflow the right fit for you.
Work Location: On the road
