Here's the exact copy-paste text for Indeed, updated to £12.75–£13.00 and 34.5–35 hours. I'll also sync the advert document to match after.
Job title: Remote Patient Coordinator – Private Eyelid Surgery Clinic (Self-Employed)
Pay: £12.75–£13.00 per hour
Job type: Freelance / Self-employed contractor
Schedule: Monday to Friday, plus weekend availability (see hours below)
Work setting: Fully remote
Job description:
Eyelid Wellness Group (EWG) is a private oculoplastic surgery practice. Our surgeon, a Professor of oculoplastic surgery, performs cosmetic and functional eyelid procedures at a CQC-registered clinic in Yorkshire. Patients choose us for careful, well-organised care, and the Patient Coordinator is the person they deal with most.
The role
This is a coordination role, not reception. You are the main point of contact for every patient from first enquiry through to discharge six months after surgery, and you keep the whole pipeline moving. You work in our practice dashboard (full training given), with the surgeon, the clinic team and the practice directors.
Day to day you will:
- Respond to new enquiries within minutes, screen them and book consultations, including taking the consultation payment
- Run the patient pipeline: consultation, letter, consent, surgery booking, reviews, discharge
- Chase and log written consent confirmations (house rule: no written confirmation, no surgery date)
- Manage the surgeon's diary: consultations, theatre lists, Zoom reviews and follow-up appointments
- Coordinate payments and deposits, chase balances due before surgery, and keep the records accurate
- Check consultation letters go out within 48 hours and that pre-op and post-op information reaches patients
- Schedule and host the surgeon's weekly Zoom review clinic
- Make post-operative check-in calls, including a short Sunday call block after Saturday theatre lists
- Pass any clinical question to the clinical team. You will never be asked to give medical advice.
- Send a short end-of-day report each working day
Hours (UK time)
- Monday to Friday: 09:00–16:00
- Saturday: 2 hours (flexible block)
- Sunday: 30 minutes (post-op calls, only when Saturday surgery lists run)
- Total: 34.5–35 hours per week
What we need from you
- Excellent spoken and written English. You will spend much of the day on the phone with patients, many of them nervous, some of them recovering from surgery.
- Based in the UK or within 2 hours of UK time, and available for the full schedule above
- Your own laptop, fast and stable broadband, a headset, and a private room where patient calls cannot be overheard
- Organised and proactive. Much of this job is following things up before anyone has to ask you to. Able to cope with high demand and fast paced work.
- Experience in healthcare administration, private clinic coordination or a similar remote admin role is preferred, but not essential.
- Comfortable with CRMs, shared inboxes and Zoom, and able to learn new software quickly
- Self-employed: you invoice us for hours worked and handle your own tax (UK candidates need a UTR)
How we run remote work – please read before applying
Working time is logged in time-tracking software that takes periodic screenshots during working hours. Business calls are recorded. Cameras are on for all Zoom meetings. Tasks and KPIs are tracked in our dashboard, with a short end-of-day report each day. All of this is set out in the contract and applies only during logged working hours. Please only apply if you are comfortable working this way.
What you get
- £12.75–£13.00 per hour depending on experience, paid against weekly invoices
- 4–5 weeks of paid, structured training and shadowing before you work unsupervised
- A properly documented role: SOP, training manual, scripts and templates
- A small team with direct access to the practice directors
How to apply
Apply with your CV and a short cover note. Applications without the cover note will not be considered. Please answer these four points in your note:
- Confirm you can work the full schedule above in UK time, including the Saturday and Sunday blocks.
- Confirm you are comfortable with the monitoring described above.
- Describe a time you managed a multi-step process for a client or patient from start to finish.
- Confirm your self-employed status and your hourly rate expectation.
Shortlisted candidates are interviewed by video from their actual working setup. You will be asked to show and use the required equipment (laptop, headset, private workspace, internet connection, backup connection) live on the call. There is then scenario-based testing (mock patient calls and written exercises) and a paid trial shift. We test thoroughly because this role sits in a surgical pathway.
Pay: £12.75-£13.00 per hour
Application question(s):
- Confirm you can work the full schedule above in UK time, including the Saturday and Sunday blocks.
- Confirm you are comfortable with the monitoring described above.
- Describe a time you managed a multi-step process for a client or patient from start to finish.
- Confirm your self-employed status and your hourly rate expectation.
Experience:
- Administrative: 3 years (required)
Language:
Work Location: Remote
