Female Complex Health Care Assistant – Walthamstow
Job Title: Female Complex Health Care Assistant
Location: Walthamstow
Job Type: Regular/Part-Time Complex Care Position
Salary: £14.50 per hour
Shift Lengths: Approximately 9–11 hours
About the Role
KASE Care is seeking an experienced, compassionate and reliable Female Complex Health Care Assistant to join an established complex care package supporting a service user in the Walthamstow area.
The service user has a spinal cord injury and requires experienced support to safely manage a range of complex health and personal care needs.
We are currently recruiting additional Healthcare Assistants to join this package on a regular basis.
The exact working days and shift pattern are currently being finalised; however, potential shifts may include:
- Monday night shifts
- Thursday day shifts
- Saturday day shifts
- Saturday night shifts
Please note that these specific days are currently anticipated but are not guaranteed and may be subject to change according to the needs of the care package.
Shifts are expected to be approximately 9–11 hours in length.
Successful candidates will initially complete shadow shifts alongside the existing care team to become familiar with the service user's routines, preferences, care plan and clinical needs. You must successfully complete the required shadowing, training and competency assessments before working as part of the established care team.
The role involves working double-up calls alongside another Health Care Assistant, providing safe and person-centred support with personal care, clinical interventions, mobility, daily living activities and the promotion of independence and well-being.
You may also occasionally be required to accompany the service user to hospital or other healthcare appointments.
Key Responsibilities
- Spinal Cord Injury Care: Provide appropriate daily support with mobility, positioning and other care requirements associated with the service user's spinal cord injury.
- Autonomic Dysreflexia Management: Recognise the signs and symptoms of autonomic dysreflexia and respond promptly and appropriately in accordance with the service user's care plan, training and clinical guidance.
- Cough Assist: Provide trained support with cough assist and respiratory care, following the service user's individual care plan and clinical guidance.
- Manual Bowel Evacuation: Carry out manual bowel evacuation where required, following appropriate training, competency assessment, the service user's care plan and clinical guidance while maintaining dignity and privacy.
- Personal Care: Support with all aspects of personal care, including bathing, dressing, grooming and toileting, while maintaining the service user's dignity, privacy and choices.
- Repositioning and Pressure Care: Support the service user with regular repositioning and appropriate pressure care in accordance with their care plan.
- Day-to-Day Activities: Support the service user with daily living activities and encourage independence wherever possible, including appropriate assistance with eating, drinking and household activities.
- Hospital Appointments: Accompany and support the service user at hospital and healthcare appointments when required, including providing appropriate care during travel and appointments.
- Team Working: Work effectively alongside fellow Healthcare Assistants and other health and care professionals to provide consistent, safe and high-quality care.
- Record Keeping: Maintain accurate, timely and professional care records, including observations and any required monitoring, and promptly report changes or concerns through the appropriate channels.
- Emergency Response: Respond promptly and appropriately to emergencies, including episodes of autonomic dysreflexia and other health-related concerns, in line with training, the care plan and KASE Care procedures.
Requirements
- Complex Care Experience: Previous experience supporting individuals with complex healthcare needs is essential. Experience with spinal cord injury care is strongly preferred.
- Relevant Clinical Experience: Previous experience or training relating to autonomic dysreflexia, manual bowel evacuation, cough assist and/or respiratory support is highly desirable.
- Qualifications: Relevant healthcare qualifications or training, such as NVQ Level 2 or 3 in Health and Social Care or equivalent, are desirable.
- Communication: Excellent verbal and written communication skills, with the ability to accurately document care and clearly report observations or concerns.
- Female Applicants: Due to the personal care requirements and specific needs of the service user, this position is open to female applicants only, where permitted as an occupational requirement under the Equality Act 2010.
- Teamwork: Ability to work effectively and professionally as part of a double-up care team.
- Driving Licence: A full UK driving licence is preferred but is not essential.
- DBS: An Enhanced DBS check is required, or applicants must be willing to undergo the appropriate check.
- Flexibility: Applicants should have flexibility regarding their availability. The final rota is still being confirmed and may include day, night and weekend shifts.
- Reliability: As this is an established complex care package, excellent attendance, punctuality and reliability are essential.
- Compassionate Approach: A respectful, patient and person-centred approach, with a strong commitment to maintaining the service user's dignity, privacy, independence and well-being.
What We Offer
- £14.50 per hour
- Regular shifts within an established complex care package
- Full role-specific training and ongoing support
- Shadow shifts with the existing care team before commencing independent duties
- Ongoing competency assessment and development
- Opportunities for career development and progression within KASE Care
- A supportive working environment with experienced care professionals
- The opportunity to provide meaningful, consistent support to a service user with complex healthcare needs
Mandatory Two-Day Induction
In line with KASE Care company policy, all new starters are required to attend a mandatory two-day induction programme at our Head Office in Loughton as part of the onboarding process.
The induction is essential to ensure that you are appropriately prepared, compliant and confident before beginning your role with KASE Care.
The programme includes:
- Maths/Medication and English assessments
- Introduction to KASE Care, including our company values and CQC regulations and guidelines
- Group exercise
- Collection and verification of onboarding documentation and identification
- Issuing of ID badges and uniforms
- Introduction to the KASE Care management team and an overview of their roles
- Introduction to our eLearning and policy platforms, with relevant login details provided
- Access to our Care Planner Platform, used for care notes, medication administration and call logging
- A one-hour session with our Safeguarding and Compliance Lead covering expectations, record keeping and safeguarding responsibilities
- Face-to-face Basic Life Support training
- Face-to-face First Aid training
- Face-to-face Moving & Handling training
Attendance on both days of the induction is mandatory and must be successfully completed before you can be fully onboarded and begin delivering care.
Important Information About the Shift Pattern
The final shift pattern for this package is currently being confirmed. At present, potential availability may include Monday nights, Thursday days, Saturday days and Saturday nights, with shifts generally lasting between 9 and 11 hours.
These days and hours are indicative at this stage and are not guaranteed. Further information regarding the confirmed rota and available hours will be discussed with suitable applicants during the recruitment process.
Pay: £14.50 per hour
Experience:
- Bowel Management: 2 years (preferred)
- Spinal cord injury: 2 years (preferred)
- cough assist: 2 years (preferred)
- Autonomic Dysreflexia: 2 years (preferred)
Language:
Work Location: In person
