Company description
Collums is a UK based SaaS platform that helps aesthetic doctors & nurses to manage their patients and businesses. From booking appointments to consent forms, photos and medical notes, Collums takes care of the entire journey.
Collums launched in 2021 after 3 years of development led by clinic owner and respected aesthetics doctor, Dr Askari Townshend and continues to grow from strength to strength.
Job description
Who we are looking for
Someone passionate about helping grow our business whilst keeping customer focussed and helping them thrive. You must have pride in your work and welcome constructive feedback so that you can continue to learn and be the best you can be. You should be a quick learner, have great attention to detail and be ready to hit the ground running in a challenging, fast paced environment.
With a small and highly skilled team, we are an agile company and change fast. Regardless of our job titles, we all get stuck into whatever is needed and develop a broad range of skills and understanding of the product.
What you will do
As a Customer Success Assistant, you will start your journey to become a Collums export from day one, to enable you to onboarding new clients, assist with their setup and provide them with training and on-going support.
Your main focus will be on the processes required to on-board and retain customers but we are also looking for someone that has the ability to perform demos and contribute to marketing. A small team like ours really needs an all rounder!
You will work closely with the CEO and the Commercial Director to ensure client expectations are met with a well synchronised team approach to new merchant journeys. There may also be a collaboration to map out developmental improvements to the process in future.
As an early joiner in the Collums journey you will have the opportunity to shape this role and the trajectory of the company. For the right individual this could lead to building and leading the department to serve the expected high growth of Collums.
Responsibilities
- Onboarding new customers inc sending quotes and invoices
- Customer support & engagement
- Creating/improving processes and creating documentation
- Performing demos
- Creation of marketing content
- Renewals & encouraging uptake of annual subscrioptions
- Collecting feedback, reporting and analytics
- Ad-hoc administrative tasks
What we are looking for
- Min 1 year of strong customer service/support/sales experience.
- Tech literate to an independent level inc Excel/spreadsheets.
- A quick learner with curiosity and ability to learn independently.
- Problem solving skills to assess and investigate issues quickly.
- Ability to work under pressure with tight deadlines.
- Excellent verbal communicator and experience in training
- Excellent written communication skills
- Ability to present complex ideas clearly and be engaging
- High level Critical thinking skills
Nice to have
- Familiar with the service industry (ideally aesthetics/medispa)
- Experience of CRM/Sales software eg Hubspot or Salesforce
- Previous software onboarding & training role is another big bonus!
Benefits
- Fully remote working environment
- Will consider 4 days per week.
- Have an extra days' leave on your birthday!
- Join an exciting new startup at ground level to help shape its direction.
Collums Solutions Ltd is an equal opportunities employer. We value diversity at our company and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status.
No agencies please.
Job Types: Full-time, Part-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company pension
- Work from home
Application question(s):
- As part of the application process, please upload a short video of yourself (max 2 mins) telling us why you would be great for this role! https://www.dropbox.com/request/jtu9tvojz1t53j3fvj8l
Experience:
- customer service or success/operations/sales: 1 year (required)
Work Location: Remote
