We are currently recruiting for
Endpoint Support Engineers (Band 5) to join an Healthcare Digital Services team, providing second-line technical support
across Norfolk and Suffolk.
Location: Norwich,
Coverage: Norfolk & Suffolk
Hours: Monday–Friday, 37.5 hours per week
Start: ASAP
Contract: 3 months
Role: Endpoint Support Engineer
Band: 5
Important Requirement:
Candidates
must hold a full UK driving licence and have access to a vehicle, as the role involves travelling between Trust site
The Role:
You will provide
second-line IT support to clinical and corporate users, resolving technical incidents and supporting the maintenance, deployment and improvement of IT hardware and software.
Key responsibilities include:
- Providing second-line technical support remotely and on-site.
- Diagnosing and resolving hardware and software incidents.
- Installing, configuring and maintaining desktops, laptops, peripherals and telephones.
- Supporting Windows 11, Microsoft 365 and Citrix environments.
- Managing Active Directory users, computers and security groups.
- Using remote support tools to investigate and resolve technical issues.
- Managing IT incidents and requests through the Service Desk system.
- Supporting hardware refreshes, equipment rollouts, moves and changes.
- Maintaining endpoint asset records and supporting antivirus/security systems.
- Liaising with third-party suppliers when required.
- Escalating incidents appropriately and working within agreed SLAs.
- Providing excellent customer service to clinical and corporate users.
The successful candidate will have:
- Experience providing second-line desktop/endpoint support.
- Strong knowledge of Active Directory and Microsoft Windows 11.
- Experience with Microsoft 365 and Citrix.
- Knowledge of endpoint hardware, software and peripherals.
- Experience working within a customer-focused IT environment.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Microsoft certification, ITIL Foundation or equivalent knowledge/experience.
- A proactive, professional and calm approach to technical support.
- Heathcare/public-sector IT experience and knowledge of ITIL environments would be advantageous.
Interested? Please send your up-to-date CV, availability and charge rate for consideration.
[email protected]