Back of House Operations Manager
About Us
At AAK Autos, we're proud to be one of the UK's largest and busiest independent vehicle repair garages. Built on a reputation for quality workmanship, honest advice, and exceptional customer service, we continue to grow year after year.
As the business expands, we're looking for an experienced and proactive Back of House Operations Manager to take ownership of the day-to-day operational functions that keep the business running smoothly. This is a key leadership role for someone who enjoys creating structure, improving processes, and supporting business growth.
The Opportunity
AAK Autos has reached an exciting stage in its development. While our workshop and front-of-house teams continue to focus on delivering excellent service and repairing vehicles, we now require a dedicated manager to oversee the operational side of the business.
This role is responsible for ensuring the business runs efficiently behind the scenes, allowing management and workshop staff to concentrate on growth, customer satisfaction, and productivity.
You will take ownership of HR administration, compliance, supplier management, office operations, facilities management, and business processes, becoming the central point of contact for all non-workshop operational matters.
Key ResponsibilitiesBusiness Operations
- Oversee the day-to-day operational running of the business.
- Review and improve internal systems, processes, and procedures.
- Support business growth initiatives and operational planning.
- Identify efficiencies and implement improvements across the business.
- Ensure key administrative functions are completed accurately and on time.
Human Resources
- Manage staff records, contracts, holidays, absences, and personnel files.
- Liaise with external HR and Employment Law advisors.
- Assist managers with recruitment, onboarding, inductions, and staff development.
- Ensure compliance with employment legislation and company policies.
- Support disciplinary, grievance, and performance management processes when required.
Compliance & Health & Safety
- Manage all Health & Safety documentation, risk assessments, and compliance records.
- Liaise with external Health & Safety consultants.
- Ensure annual reviews, audits, inspections, and certifications are completed.
- Maintain compliance with industry regulations and business standards.
- Monitor training requirements and certification renewals.
Facilities & Site Management
- Ensure the garage premises are safe, organised, and operating efficiently.
- Coordinate building maintenance, repairs, and contractor visits.
- Monitor equipment servicing, calibration schedules, and inspections.
- Oversee site housekeeping and operational standards.
Supplier & Utility Management
- Manage relationships with utility providers, contractors, and service suppliers.
- Monitor contracts, costs, and renewals.
- Review utility usage and identify opportunities for cost savings.
- Handle supplier negotiations and service agreements.
- Ensure invoices and supplier documentation are processed correctly.
Administration & Finance Support
- Oversee office administration processes.
- Monitor incoming correspondence, emails, and documentation.
- Maintain accurate records and filing systems.
- Support management with reporting and business information.
- Work alongside external accountants and service providers when required.
Quality Control & Process Management
- Ensure company procedures are being followed throughout the business.
- Monitor completion of quality control checks and documentation.
- Maintain accurate operational records.
- Drive continuous improvement across all areas of the business.
Skills & ExperienceEssential
- Previous experience in an Operations Manager, Office Manager, Practice Manager, General Manager, or similar role.
- Strong organisational and leadership skills.
- Excellent communication and problem-solving abilities.
- Experience managing HR, compliance, and office functions.
- Ability to work independently and take ownership of responsibilities.
- Strong IT and administrative skills.
Desirable
- Experience within the automotive, engineering, transport, or service industries.
- Knowledge of Health & Safety management.
- Experience working with external HR and compliance providers.
- Understanding of business growth and process improvement.
What We're Looking For
We're looking for someone who wants to become an integral part of AAK Autos' future.
This role would suit an individual who enjoys taking responsibility, creating structure, and helping businesses grow. You'll be trusted to manage the operational side of the company, identify opportunities for improvement, and ensure the foundations of the business remain strong as AAK continues to expand.
What We Offer
- Competitive salary based on experience.
- A senior role with genuine responsibility and autonomy.
- Opportunity to help shape the future growth of AAK Autos.
- Supportive management team and positive working environment.
- Ongoing training and development opportunities.
- Staff discounts on vehicle servicing and repairs.
- Long-term career progression within a growing business.
Job Details
Job Type: Full Time
Hours: 40 hours per week
How to Apply
Please send your CV along with a short cover letter explaining your experience and why you'd like to join AAK Autos.
We look forward to hearing from you.
Pay: £15.00-£17.00 per hour
Benefits:
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
