The role of the Discharge Liaison Practitioner is to support Ward Sisters in providing a high-quality patient focused experience by providing a high level of flexible and reliable administration and support. To assist the ward nurses maintaining discharge records and in ensuring discharge processes are safe and acted upon in a timely manner. The role requires excellent interpersonal, communication, and organisational skills. This role will support the Ward Sisters in maintaining key relationships, including, senior staff, doctors, nurses and allied health professionals, patients, visitors, social services and Primary Care.
- Liaise with the multidisciplinary team within the ward, discharge lounge the Site Practitioners, AHPs and externally with Social Services, Primary Care, and GPs to ensure the effective discharge planning.
- Ensure the white board is up to date and proactively manage delays that may impact on the patient’s journey.
- Contribute to the effective running of the ward by concentrating on tasks, which directly support and assist the ward sister and the nursing team with regards to safe and timely discharge of the patients. This will include completing discharge planning documentation, communicating with external agencies such as social services, patient’s families and carers, arranging appropriate transport and liaising with occupational therapy and physiotherapy.
- Answer queries from patients / carers / relatives and provide reassurance regarding their discharge; referring to qualified staff as required.
- Ensure patient confidentiality, high standards of conduct and behaviour is maintained at all times.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To view the main responsibility, please see the attached the Job Description and Person Specification.
