Receptionist (Part‑Time)
Hours: 30 hours per week (5 days)
Contract: Permanent
Location: Everglade medical practice, NW9
Salary: £14.00 per/hr (depending on experience)
Start date: As soon as possible
Application deadline: 10.11.2026
About us
Everglade is a friendly, forward‑thinking NHS GP practice serving a diverse patient population. Our multidisciplinary team is committed to delivering high‑quality, compassionate care and an excellent patient experience.
The role
We are seeking a patient‑focused Receptionist to be a welcoming first point of contact at our GP practice. You will provide front‑of‑house and administrative support to help the practice run smoothly and to ensure patients receive timely, accurate information and assistance.
Typical working pattern: 5 days per week totalling 30 hours Mon – Fri 08:00–14:30.
Key responsibilities
- Greet patients in person and by phone, providing a professional and courteous service at all times.
- Manage appointments, repeat prescription requests and patient queries using clinical systems (e.g., EMIS and NHS app/online services.
- Check patients in, update and maintain accurate patient records, and follow information governance policies.
- Process referrals, correspondence and results; action tasks and messages promptly.
- Handle payments and reconcile cash/card takings in line with practice procedures.
- Support clinicians with day‑to‑day administrative tasks and liaise with external providers.
- Maintain confidentiality and adhere to safeguarding, health & safety and infection prevention policies.
About you (Essential)
- Experience in a customer‑facing or administrative role.
- Excellent communication skills with a calm, empathetic manner.
- Strong IT literacy (Microsoft 365/Outlook) and ability to learn clinical systems.
- High attention to detail, reliability and ability to prioritise in a busy environment.
- Commitment to confidentiality and data protection (UK GDPR & NHS IG standards).
Desirable
- Experience in primary care, healthcare, or another NHS setting.
- Knowledge of EMIS
- First aid training and/or previous safeguarding awareness.
What we offer
- Supportive team culture with on‑the‑job training and induction.
- NHS Pension Scheme and paid annual leave (pro‑rated).
- Access to wellbeing support and development opportunities.
- Free onsite parking / good transport links.
How to apply
Please send your CV and a short cover letter outlining your relevant experience to [email protected] with the subject line “Receptionist Application – Natalie Buckingham by 10.11.2026. Interviews are expected to take place week of the 13th July 2026.
Right to work & checks: Appointment is subject to satisfactory references and, where applicable, a Disclosure and Barring Service (DBS) check.
Equal opportunities: We welcome applications from all sections of the community and are committed to equal opportunities and fair recruitment.
Pay: From £14.00 per hour
Work Location: In person
