Terms & Conditions: 37 Hours, Full Time, Permanent
Department: IT – Service Desk
Closing Date: 15th June 2026
Shortlisting Dates: w/c 22nd June 2026
Interview Date: w/c 29th June 2026
About the Role
Are you passionate about delivering outstanding IT support and making a real impact through delivering technology? Join our dynamic IT team as a Systems Engineer 1st Line, where you’ll be the first point of contact for technical support and play a key role in supporting our IT Service Desk.
Key Responsibilities
Service Desk:
- Act as the first point of contact for IT queries via phone, email, and ticketing system.
- Diagnose and resolve hardware, software, and network issues, escalating where necessary.
- Log and track incidents and service requests, ensuring timely updates and resolutions.
- Support user account management, including password resets and access permissions.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Assist with onboarding and offboarding, including equipment setup and recovery.
- Maintain and update IT asset registers.
What We’re Looking For
- Experience in a 1st line IT support or service desk environment.
- Strong troubleshooting skills across hardware, software, and networks.
- Excellent communication and customer service skills.
- Ability to work collaboratively and contribute to continuous improvement.
- Commitment to our values: Trust, Respect, Ambition, Collaboration, and Kindness.
Additional Information
- Participation in out-of-hours and on-call support may be required.
- This role may involve working with children or vulnerable adults; a DBS check will be required.
