GP Reception Team Leader
Spring Hall Practice Group | Full-Time | Competitive Salary & Excellent Benefits
Spring Hall Practice Group is looking for an enthusiastic and experienced Reception Team Leader to join our management team on a permanent, full-time basis.
We are a well-established and growing GP Practice Group with five surgeries, committed to delivering outstanding patient care and supporting the health and wellbeing of our local communities.
About the Role
As Reception Team Leader, you will provide professional leadership, guidance, and day-to-day support to our Reception and Patient Services teams. Working closely with the Operations Managers and other Team Leaders, you will help drive service improvements, implement effective operational processes, and ensure the smooth delivery of high-quality patient services across all sites.
This is an exciting opportunity for someone who enjoys leading people, managing change, and improving systems while maintaining an excellent patient experience.
Key Responsibilities
- Lead, motivate, and support the Reception team, promoting a positive and high-performing culture.
- Ensure the delivery of an efficient, professional, and patient-focused reception service across all practice sites.
- Work collaboratively with the Operations Managers and Patient Services Team Leaders to improve operational processes and workflows.
- Support the implementation of change management initiatives and service improvements.
- Monitor team performance, identify training needs, and support staff development.
- Ensure practice policies, procedures, and NHS standards are consistently followed.
- Manage staffing levels, rotas, annual leave, and sickness absence to maintain service delivery.
- Act as the link between the Reception, Administration, and wider Practice teams to promote effective communication and collaboration.
- Handle complex patient queries and support the resolution of complaints where appropriate.
- Contribute to strategic planning and continuous improvement initiatives across the Practice Group.
About You
The successful candidate will have:
- Previous experience leading or supervising a reception or customer service team, ideally within a healthcare or NHS setting.
- Excellent leadership and people management skills.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Outstanding communication and interpersonal skills.
- Experience implementing operational improvements and supporting change.
- A proactive approach to problem-solving and decision-making.
- A commitment to delivering exceptional patient care and customer service.
- Good IT skills and experience using clinical systems (EMIS Web experience would be advantageous).
What We Offer
- Competitive salary.
- NHS Pension Scheme.
- Ongoing training and career development opportunities.
- Supportive and friendly management team.
- Employee wellbeing initiatives.
- The opportunity to make a real difference within a growing and forward-thinking Practice Group.
If you are a motivated leader who is passionate about delivering excellent patient services and developing high-performing teams, we would love to hear from you.
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
