Join a thriving financial services company where you'll build meaningful customer relationships while helping people claim their tax rebates.
FindCore are thrilled to be assisting a growing financial services business with the recruitment of an Account Manager – Customer Service & Sales.
Permanent, Monday - Friday full-time position based in Birmingham.
The company specialises in helping customers with UK tax rebate claims, including work-related expenses such as mileage, tools and professional fees.
Salary
£28,000 basic + uncapped commission (Staff earning from £000's up to £9000 per month) + Excellent Benefits & Growth Opportunities
Key Responsibilities
- Manage and develop relationships with new and existing customers
- Speak with customers by telephone and understand their individual requirements
- Guide customers through the company's services and explain the process clearly
- Follow up enquiries and identify opportunities to convert interested customers
- Provide excellent customer service throughout the customer journey
- Maintain regular contact with existing customers and build long-term relationships
- Identify opportunities to introduce additional relevant services
- Handle customer questions and resolve queries efficiently
- Maintain accurate customer information and activity through Salesforce
- Work towards individual and team-based customer service and sales targets
- Work closely with colleagues to ensure customers receive a smooth and professional service
Skills & Experience Requirements
- Previous experience within account management, customer service, sales or a similar customer-facing role
- Confident and comfortable speaking with customers over the telephone
- Strong relationship-building and communication skills
- Commercially minded with the ability to recognise sales opportunities
- Customer-focused approach without relying on hard-selling techniques
- Good organisation and ability to manage multiple customer enquiries
- Experience using Salesforce or another CRM system would be beneficial
- Positive, proactive and results-driven approach
- Comfortable working within a target-driven environment
What's on Offer
- £28,000 basic salary
- Uncapped commission
- Permanent, full-time position
- Birmingham-based role
- Modern and fast-paced working environment
- Opportunity to develop within a growing business
Take the next step in your career and apply through Indeed to join this dynamic team.
IND8
Job Types: Full-time, Permanent
Pay: £28,000.00-£90,000.00 per year
Application question(s):
- What is your notice period, or are you immediately available?
Work Location: In person
