Join our growing Escape Room team, where you’ll combine creativity, practical skills, and customer focus to maintain and improve our immersive experiences.
Your role will involve hosting escape room experiences, ensuring customers have a fun and memorable time, while also helping us keep our games in great working order.
You’ll need to be comfortable with basic DIY and practical maintenance. Escape room customers can sometimes be a little heavy-handed, so if a prop gets knocked off the wall, something breaks, or a mechanism needs fixing, you’ll be the person to get it back in working order!
Maintenance skills are essential for this role. You’ll need to be confident carrying out basic DIY, repairs and general maintenance to keep our escape rooms, props and equipment in good working order.
We’re looking for someone who lives locally in Loughborough town, so they can quickly come in and deal with any emergency repairs or unexpected breakages when needed.
Part-time | Zero-Hours Contract | Expected Hours: 8-15 Per Week | £12.71 Per Hour
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Key Responsibilities:
Customer Experience & Operations
Welcome and brief teams before their game, ensuring a positive experience.
Monitor games and provide hints or support when needed.
Help maintain a clean, safe, and organised environment throughout the venue.
Assist with bookings, enquiries, and general front-of-house duties.
Basic admin work, such as dealing with customers via phone calls and email
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Room & Buildings Maintenance & Improvement
Maintain and repair existing escape room sets, props, puzzles, and electronics.
Identify wear-and-tear, faults, or areas for improvement, and implement fixes efficiently.
Assist in refreshing and updating rooms to enhance themes and gameplay.
Work on small construction or DIY tasks: painting, fixing props, replacing components, and minor carpentry.
Support the creation of new props or modifications to existing puzzles to keep the experience fresh for returning guests.
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Team Support & Development
Work closely with Directors and Management on projects, room re-designs, and operational improvements.
Contribute ideas for improving guest experiences, puzzles, room themes, and operational processes.
Participate in ongoing training to enhance creative, technical, and DIY skills.
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Essential Skills & Attributes
Positive, enthusiastic, and passionate personality
Strong problem-solving and practical DIY skills (painting, minor repairs, tool use)
Creative mindset with an interest in puzzles, storytelling, or design
Ability to troubleshoot issues calmly and efficiently
Reliable, organised, and willing to learn
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Desirable Skills
Experience in hospitality, entertainment, or creative industries
Familiarity with escape rooms as a player or staff member
Basic electronics knowledge for puzzle maintenance
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What We Offer
Opportunities to contribute creatively to keeping our escape rooms engaging
Hands-on experience in maintenance, prop-making, and room improvement
Ongoing training and professional development
Fun, supportive team environment
Flexible working hours
Bonus Points:
Send [email protected] a VIDEO APPLICATION - Send a 60 second video explaining why you're right for the role and what experience you've had.
Pay: From £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
Application question(s):
- Describe a DIY project you have worked on. What did you do, what skills/tools did you use, and what challenges did you face while completing it?
- What attracts you to working at Break Escape, and what makes you a good fit for our team?
- How many hours would you like to get every week?
- Describe your maintenance skills on a scale of 1-10. 1 being 'never used a drill before' and 10 being 'I could build my own escape room!'.
- Do you live local to Loughborough, at all times of the year?
Work Location: In person
