Do you have the passion, experience, skills and knowledge to lead and manage Guest Services to provide a high quality, welcoming and cost-effective catering, housekeeping and reception service to patients, staff and visitors.
This is an exciting opportunity to join our Hospice as a Guest Services Manager. The Guest Services Manager is responsible for overseeing all non-clinical hospitality services within the hospice, ensuring a safe, clean, and welcoming environment for patients, families, visitors, and staff. This includes leadership of catering, housekeeping, laundry, and coffee shop operations, as well as coordination and management of kitchen and service volunteers.
You will need to act as a role model, demonstrate the highest professional standards of conduct and behaviour, inspire others and encourage best practice to support the safe, caring, effective, responsive and well lead operation of clinical services within St Cuthbert’s Hospice.
You will need to possess a Hotel services and management qualification, Food hygiene certificate, NCQ level 3 in catering and or hospitality,
Have experience of managing a commercial catering and housekeeping team.· Menu planning and ordering provisions within an agreed budget.· Strong sense of cost control. Catering / supervising for large numbers for functions
Be able to demonstrate the following skills and knowledge·
Supervisory management skills. Effective verbal communication skills.· Knowledge of planning duty rotas and allocating work to others. Standards of hygiene and cleanliness consistent with an outstanding organisation. · Providing nutritious, well presented meals of good quality to meet clients needs.· Ability to work calmly under pressure and maintain good humour. Hard working and highly motivated· Ability to work without direct supervision· Good organisational skills.
You will also be able to act on own initiative as well as a team member. Have a positive and friendly approach to staff, volunteers, patients, and their families, as well as have the ability to keep information confidential, including patient details. You will need excellent communication skills with the ability to put people at their ease and be able to form good working relationships with other staff and volunteers. Be approachable and have good motivational skills.
We are situated on the outskirts of Durham in beautiful surroundings. We are committed to our staff and making St Cuthbert’s Hospice a great place to work. We offer flexible working, competitive salary, workplace pension, 33 days of paid annual leave, free on-site parking and an EAP for employees and family. We are highly regarded for our quality of care and were the first Adult Hospice in the UK to be graded ‘outstanding’ by CQC.
For an initial discussion about this post, please contact - Pauline Sturdy - 0191 3746197
Please visit our website for Job Description and Person Specification.
To Apply please download a Job Pack from our website at www.stcuthbertshospice.com
Closing date for applications: 1st July 2026
Interviews: 20th July 2026
Contract is initially 12 months till August 2027 with possible extension, Full time with a minimum of 34.5 hours, up to 37.5 hours.
If you have not heard from us by 3rd July 2026 please assume you have not been shortlisted.
Pay: £29,376.00-£36,697.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Work from home
Application question(s):
- Do you have experience of managing and delivering hotel/hospitality services.
Education:
- A-Level or equivalent (required)
Licence/Certification:
- Food Hygiene Certificate (required)
Work Location: In person
