At ABC Education, we help every child reach their potential through tailored tutoring. Working closely with schools, local authorities, parents and tutors, we provide high-quality, student-focused support. We’re looking for a Client Liaison Officer who can thrive in a fast-paced environment, take ownership of outcomes, and make a real difference for students every day.
The Client Liaison Officer is central to ensuring students receive the right support at the right time. You’ll manage multiple cases, coordinate with tutors, parents and schools to proactively solve problems to keep everything running smoothly. This role requires high accountability, operational capability and a calm, solution-focused approach under pressure.
Student & Client Support
Be the main point of contact for parents, tutors, schools and case workers
Monitor student progress and intervene proactively to resolve issues
Build and maintain positive, professional relationships with all stakeholders
Case & Operational Management
Manage high volumes of cases accurately and efficiently, keeping records up to date
Match students with appropriate tutors quickly while maintaining quality standards
Ensure all documentation, including EHCPs, contracts, and risk assessments, is complete and compliant
Reporting & System Management
Accurately record and report student and operational data in internal systems
Generate timely updates for management, highlighting key risks, trends and progress
Maintain strong organisational systems to support multi-layered operations
Proactivity & Problem Solving
Anticipate potential challenges and act to prevent issues
Offer solutions and take ownership to resolve operational or client-related problems
Ensure tasks are completed with a high level of accuracy and attention to detail
Essential Attributes:
Calm under pressure and able to manage a high workload.
Excellent verbal and written communication skills.
Strong working memory - able to retain, process and act on multiple pieces of information across different cases.
System-orientated and operationally capable, with strong attention to detail.
Proactive, solution-focused, and accountable for outcomes.
Experienced in multi-tasking across complex or layered responsibilities.
Positive, professional approach with stakeholders at all levels.
Desirable:
Experience in education, recruitment, or service delivery.
Familiarity with monitoring student outcomes or operational KPIs.
Pay: £29,000.00-£31,500.00 per year - full time. Monday to Thursday 9am-5pm. Friday 9am-4pm.
