JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are looking for a Regional Facilities Manager for our Integrated Facility Management business line.
Location: London I Portfolio: 1.5MM RSF I Countries: UK I Sites: 19 I JLL Team: 74 I Opex: $35MM
ABOUT JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Role Purpose
We are seeking a Regional Facilities Manager for our Integrated Facilities Management business line. Reporting to the Regional IFM Director, the Regional Facilities Manager owns the end-to-end facilities management delivery across one of a number of a multi-site and multi-country portfolios, driving client satisfaction, operational excellence, and continuous improvement. Accountable for meeting all contractual obligations while contributing to advancing the strategic FM agenda for the account.
Owns the senior client relationship across their portfolio; acts as the strategic interface between JLL and the Client's real estate leadership.
Full financial accountability for significant FM budgets across a major corporate portfolio. Leads a large, multi-disciplinary team with end-to-end operational and financial ownership.
Operates within a complex matrix organisation; builds and leverages cross-functional partnerships with peer Regional Facilities Managers, programmatic leads, other JLL vertical delivery teams and a range of Client teams.
Accountable for supplier governance and performance across their portfolio, ensuring contractual compliance and value realisation through the team.
Champions FM technology adoption, AI-enabled solutions, and innovation to drive operational efficiency and differentiated service delivery.
Regular travel across their portfolio and occasional regional travel required.
Key Responsibilities – Team Management
Provides strategic leadership to a large team through direct reports (Senior Facilities Managers) delivering FM operations and programs ranging from front-of-house to engineering and everything in-between.
Drives succession planning, talent development and organisational design to build bench strength and future-proof the team.
Ensures robust development frameworks aligned to business objectives and individual career progression.
Key Responsibilities – Client / Stakeholder Management
Serves as the senior JLL point of contact for the portfolio—owning service delivery outcomes and acting as the escalation point.
Accountable for contractual performance across all sites within the portfolio.
Engages directly with the Client's senior Real Estate & Facilities leadership to anticipate and resolve strategic and operational challenges.
Maintains deep insight into the Client's business strategy, translating evolving needs into service innovation and value creation.
Key Responsibilities – Financial Management
Owns portfolio budget development and forecasting, ensuring accuracy and alignment to all financial governance parameters.
Accountable for delivering agreed financial targets across their portfolio.
Identifies and converts commercial growth opportunities, always alert to cross-selling JLL services and developing new revenue streams.
Key Responsibilities – Contract Management
Ensures contractual compliance across all service lines, proactively managing risk and change.
Drives KPI and SLA performance, using data to identify trends and implement corrective actions.
Governs strategic vendor relationships; benchmarks best practice and drives implementation across their portfolio.
Identifies material service changes and leads the governance process with Procurement, Finance, and Account leadership.
Key Responsibilities – Operational Management
Retains safety as the starting point in all operational delivery, providing regional EHS governance and oversight, ensuring compliance with all statutory and contractual health, safety, and environmental obligations.
Sets and maintains the quality standard for all FM delivery across the portfolio, holding the team to account.
Leverages technology platforms to drive performance visibility, reporting accuracy, and data-led decision-making across the region.
Ensures SOPs and operational processes remain fit for purpose; drives continuous improvement and standardisation.
Leads the delivery of initiatives, programmes, and transformation projects.
Drives client-specific initiatives including cost optimisation, benchmarking, and best-practice adoption.
Delivers quality and insightful reporting to the Account Director and Client stakeholders.
Owns Business Continuity Planning across their portfolio, ensuring alignment with Client requirements and contractual obligations.
Requirements & Qualifications
10+ years in facilities management with at least 5 years in a senior/director-level multi-site leadership role.
Track record of managing large, complex FM portfolios.
Proven expertise across hard and soft FM services, with strong client-facing operational leadership.
Degree-qualified (Facilities Management, Engineering, Business, or related discipline); professional accreditation (e.g., IFMA, IWFM, RICS) preferred.
Demonstrated ability to navigate complex stakeholder environments, balancing client and firm interests with commercial acumen and political awareness.
Strong technical literacy with the ability to connect engineering and operational detail to commercial outcomes.
Relentless focus on operational excellence, continuous improvement, and performance culture.
Strategic thinker with proven ability to solve complex, ambiguous problems and deliver long-term, scalable solutions.
Exceptional organisational capability; able to prioritise across competing demands and drive execution at pace.
Outstanding communicator; confident presenting to senior stakeholders in English (additional European languages advantageous).
Thrives in fast-paced, ambiguous environments; resilient under pressure.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
