Who We are:
At Visual Comfort Europe, we believe exceptional design deserves exceptional service.
We are a leading provider of premium designer lighting, known for outstanding craftsmanship, design excellence and quality. As part of the Visual Comfort & Co. family, we collaborate with some of the world’s most influential names in design, including Ralph Lauren, Kate Spade, AERIN and Waterford Crystal, to create distinctive and timeless lighting collections.
Job Description:
We’re looking for an enthusiastic and experienced Customer Service Representative to join our team.
This is much more than simply answering customer queries. You’ll build genuine relationships with your own portfolio of customers, becoming their dedicated point of contact and helping to deliver the high standard of service they expect from Visual Comfort Europe.
You’ll take ownership of the customer journey, from preparing quotes and processing orders through to delivery. You’ll work closely with teams across the business to solve problems, keep orders moving and identify opportunities to turn enquiries and quotations into successful sales.
We’re looking for someone who is positive, proactive and highly organised, with a natural ability to build rapport. You’ll enjoy taking ownership, solving problems and working as part of a collaborative team in a fast-paced environment.
As part of a growing business, you’ll also have the opportunity to develop your skills and progress your career as we continue to expand.
Your responsibilities will include:
· Acting as the dedicated point of contact for your own portfolio of customers, building strong and lasting relationships.
· Preparing and processing customer quotes and orders received by email.
· Taking ownership of customer enquiries and ensuring they are handled promptly, professionally and accurately.
· Overseeing orders from placement through to completion and beyond, proactively resolving any issues along the way.
· Following up outstanding quotations and helping to convert opportunities into orders in line with company targets.
· Working closely with colleagues across the business to keep orders progressing and delivering the best possible customer experience.
· Keeping customer and order information accurate and up to date within our internal systems.
· Suggesting suitable alternatives when a customer’s first-choice product isn’t available.
· Proactively exploring ways to improve lead times and secure orders.
· Supporting customers with product enquiries and collaborating with our Product Support team when specialist advice is required.
· Helping customers access and get the most from our website and online services.
What We’re Looking For:
Essential:
· A minimum of 3 years’ office-based customer service experience.
· Experience using Microsoft Office, including Outlook, Word and Excel.
· Excellent written and verbal communication skills.
· Strong organisational skills, with the ability to prioritise effectively and work to deadlines.
· Confidence working both independently and as part of a team.
· Exceptional attention to detail.
· A genuine passion for delivering outstanding customer service.
Desirable:
· Experience within the luxury goods, interiors or design industry.
· A basic understanding of lighting or an interest in developing your product knowledge.
· Previous experience using ERP systems.
What’s in it for you?
At Visual Comfort Europe, along with being a great place to work with numerous opportunities to progress your career, we also offer a fantastic benefits package:
· 25 days holiday + bank holidays which increases with service (up to 30 days)
· A wide selection of tea, coffee and snacks
· A large employee discount on our Signature Collection products
· Health and wellbeing support via our 24/7 confidential Employee Assistance Programme
· 5% employer pension contribution as well as a salary sacrifice option
· Access to various retail discounts via the Perks at Work platform
After passing probation:
· Enjoy a quarterly company and individual performance-based bonus
· Get an extra paid day off to celebrate your birthday!
· 3 Paid Personal Leave days per year for unexpected life events
· Heavily subsidised Private Medical Insurance with Bupa
· 3 days paid sick leave per year, increasing to 10 with 2 years’ service
· Continuous investment in your professional development
· Enhanced maternity and paternity leave (after 2 years’ service)
Working Details:
Monday - Friday, 9:00am - 5:00pm with a daily 1-hour unpaid break.
IMPORTANT: Dependent on your start date, you may be required to complete training at our site at Lyon's Farm, Worthing, BN14 9LA. This is due to us relocating to Shoreham-by-Sea in September/October. Please note that any additional travel to Worthing will not be subsidised.
Note to Recruiters and Placement Agencies:
We have this role covered at the moment; there is no need to get in touch. We do not accept unsolicited calls or CVs and we are not responsible for any related fees. Any unsolicited CVs received will be considered property of Visual Comfort and will be processed accordingly. Thanks for your understanding.
Pay: £26,500.00 per year
Application question(s):
- Do you require Visa Sponsorship to legally work within the UK?
Experience:
- Customer service: 3 years (preferred)
Work Location: In person
