BCHA has an opportunity in our flagship adult homeless service in Bournemouth; In this role you will lead an established team, develop customer led support using person centred and psychologically informed approaches by providing information, advice and support for adults who are or at risk of homelessness.
The team consistently use a trauma-informed, person-centred approach to reach the customer in a way that facilitates a better understanding of the person and how to most effectively support them.
You will guide the team to build trusting relationships with customers who find themselves in a vulnerable situation to manage risk, engage in recovery and work towards a sustainable pathway for the future.
BCHA has an exciting opportunity to join our Homelessness Accommodation Service in Bournemouth, working across two supported accommodation sites. In this rewarding role, you will provide customer-led support using person-centred and psychologically informed approaches, offering information, advice and practical support to adults who are experiencing, or at risk of, homelessness.
Our team is committed to delivering trauma-informed, person-centred support, taking the time to understand each individual's experiences, strengths and aspirations. By building trusting relationships, you will empower customers to manage risk, engage with recovery, develop independence and work towards a positive, sustainable future.
As part of our dedicated team, you will have the opportunity to:
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Work across two welcoming homelessness accommodation services in Bournemouth.
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Be part of a professional, friendly and supportive team.
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Make a genuine difference in a rewarding and varied role.
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Build meaningful, trusting relationships with customers to support positive outcomes.
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Receive comprehensive training in trauma-informed practice, mental health awareness, substance misuse and homelessness accommodation services.
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Work collaboratively with external agencies and partner organisations to help customers access the services and support they need.
BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.
As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.
BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.
Closing date: August 3rd
Interview dates: August 5th
. prioritise the immediate safety needs of the customers and manage risk;
- enable customers to access funds and specific support services;
- engage customers in their own recovery and support planning;
- provide intensive personalised support and effective case management;
- support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse;
- build professional working relationships - internally & externally;
- be a resilient, confident, calm, practical & pragmatic person;
- be self-motivated, proactive, assertive, empathic and non-judgemental;
- have good listening, questioning and written skills
