Location: Hybrid – covering our Midlands region, with regular travel across the region and attendance at Bromford offices as required.
At Bromford Flagship LiveWest, our purpose is to invest in homes and relationships so people can thrive. Every customer deserves a home that's safe, secure and warm, and our Responsive Repairs teams play a vital role in making that happen.
We're looking for an experienced Operations Manager to lead our Customer Repairs service across the Midlands region. You'll manage a team of Customer Repairs Managers, providing the leadership, support and direction they need to deliver an excellent repairs service for our customers.
This is a varied leadership role where you'll balance strategic thinking with day-to-day operational management, ensuring we deliver a safe, efficient and high-quality service while achieving strong performance, value for money and excellent customer outcomes.
What you'll be doing
You'll have overall responsibility for the operational delivery of responsive repairs across your region, including:
- Leading, coaching and developing a team of Customer Repairs Managers.
- Driving operational performance and ensuring repairs are delivered safely, efficiently and to a high standard.
- Managing a regional budget of around £7 million, ensuring strong financial control and value for money.
- Overseeing workforce planning, productivity and subcontractor performance.
- Using performance data to identify trends, improve services and support informed decision-making.
- Ensuring compliance with health and safety legislation, housing regulations and consumer standards.
- Working closely with colleagues across Repairs, Neighbourhoods, Customer Contact Centre, Customer Solutions and other teams to deliver a seamless customer experience.
- Leading service improvements and embedding new ways of working that improve outcomes for customers.
About you
You'll be an experienced operational leader with a track record of delivering high-performing repairs or maintenance services.
You'll bring:
- Experience managing managers and leading large operational teams.
- A strong background in responsive repairs, property maintenance or a similar operational environment.
- Experience managing significant budgets and driving commercial performance.
- Confidence using data and insight to improve operational performance and customer outcomes.
- A collaborative leadership style, with the ability to influence and build strong relationships across teams.
- Strong knowledge of health and safety, compliance and housing regulations.
- The ability to balance strategic priorities with the operational detail needed to keep services running smoothly.
You'll also need a full UK driving licence and be willing to travel regularly across our Midlands region.
Benefits
- Salary: £60,000 - £65,000 per year, with annual salary review
- Company car or Cash allowance alerternative
- £500 annual personal benefits fund – choose from private medical insurance, dental cover, critical illness cover, or gym membership
- 27 days annual leave + bank holidays, with option to buy or sell up to 5 days
- Pension options with employer contributions up to 10%
- Life assurance
- Comprehensive wellbeing support for you and your family, including virtual GP access and mental health resources
- Retail discounts across a wide range of brands
- Enhanced family leave policies, including maternity, paternity, adoption, and carers’ leave
Why join Bromford?
This is an opportunity to lead a large operational service that has a direct impact on thousands of customers every day. You'll be trusted to shape performance, develop people and drive continuous improvement while working for an organisation that's committed to investing in homes, communities and colleagues.
In return, we offer a competitive salary, a company car or cash allowance, flexible hybrid working, excellent benefits and the opportunity to be part of an organisation where your leadership can make a lasting difference.
Closing date: 24th July 2026
Interviews: 4th & 5th August at our office in Wolverhampton
For any queries, please contact the Resourcing Team at [email protected]
