LETTINGS MANAGER - Wilson Hawkins (North)
- £ - Competitive
- One of our three offices
- Office-Based
ROLE OVERVIEW
Wilson Hawkins is looking for an experienced and driven Lettings Managers to lead our offices lettings operation. This is a senior role at the heart of our business, combining hands-on portfolio management with team leadership and business development.
You will manage and grow a mixed residential lettings portfolio, working with both UK-based private landlords and international investors; a client base that demands polished communication, cultural awareness, and a consistently high standard of service.
Leading a small team of lettings professionals, you will be responsible for winning new landlord instructions, retaining existing clients, and ensuring every property in your portfolio is let efficiently, compliantly, and in a way that reflects our brands.
ROLE EXPECTATIONS
This role requires a confident, commercially minded leader who can balance the demands of day-to-day lettings management with the longer-term goals of portfolio growth and team development.
You will take full ownership of lettings performance across your portfolio — from instruction through to tenancy start — while simultaneously coaching your team, building landlord relationships, and identifying new business opportunities.
A proactive mindset is essential. You will anticipate market shifts, manage client expectations with honesty and clarity, and continuously raise the standard of service that we are known for.
WHAT SUCCESS LOOKS LIKE
- You are consistently winning new landlord instructions across the the markets we operate in london
- Your portfolio is growing — more properties, stronger landlord relationships, higher revenue
- Landlords trust your judgement, return to you, and refer others to our brands
- Your team is performing well, developing their skills, and motivated to do their best work
- Properties are let quickly, compliantly, and to well-referenced tenants
- Void periods are minimised and rental values are optimised for every landlord
- You are the person your clients call first — and you always have the answer
HOW YOU'LL SPEND MOST OF YOUR TIME
Most weeks, you will be:
- Leading and managing your lettings team — setting expectations, reviewing performance, coaching day-to-day
- Building and maintaining relationships with UK-based and international landlord clients
- Carrying out lettings valuations across the markets we operate in london and winning new instructions
- Overseeing the full lettings process from lead generation through to tenancy commencement
- Managing your pipeline and ensuring your team hits letting targets and conversion rates
- Handling complex client queries, negotiations and escalations with professionalism
- Ensuring all lettings activity is compliant with current legislation and our internal standards
- Monitoring market trends and feeding insight back into pricing, marketing and strategy
- Collaborating with the Property Management team to ensure seamless handovers at tenancy start
- Representing our brands at client meetings, networking events and industry forums where relevant
You will be office-based at our Harrow on the Hill office with viewings and client meetings across North West London throughout the week.
WHO THIS ROLE IS FOR
This role is ideal for someone who:
- Has a strong track record in residential lettings in London
- Has experience leading or mentoring a lettings team, however small
- Is commercially driven — motivated by winning instructions and growing a portfolio
- Builds genuine, lasting relationships with landlords and treats every client as a priority
- Is ARLA Propertymark qualified or actively working towards qualification
- Communicates with confidence and clarity — in person, on the phone, and in writing
- Takes ownership, sets the standard for their team, and leads by example
- Understands the needs of both domestic and international property investors
EXPERIENCE THAT HELPS
- Proven residential lettings experience in London
- ARLA Propertymark qualification (or demonstrable progress toward it)
- A track record of winning new landlord instructions and growing a lettings portfolio
- Experience managing, coaching or developing a small team
- Strong knowledge of current lettings legislation: Tenant Fees Act, Housing Act, Right to Rent, deposit protection
- Familiarity with working with international investors and overseas landlords
- Experience using a lettings CRM and property portals (Rightmove, Zoopla, OnTheMarket)
- A network or reputation in the London lettings market is a genuine advantage
WHAT WE OFFER
- Competitive salary, aligned to your experience
- Commission and performance bonus linked to your personal letting activity
- Funded support for ARLA Propertymark qualification
- Office-based roles
- A clear and genuine path to senior negotiator and lettings management
- A boutique environment where your work is seen, recognised and rewarded
- A collaborative, supportive team that takes the work seriously without taking itself too seriously
ABOUT US
We believe property has the power to transform lives. Our mission is to deliver exceptional homes, service, insight, and support for clients, investors, landlords, and renters alike. By combining deep market expertise with innovative technology, we create a seamless and transparent property experience that empowers people to make confident decisions at every stage of their journey. Whether we are helping someone find a home, build a portfolio, or relocate to London, our focus remains the same — delivering outstanding results with care, professionalism, and integrity.
We are committed to setting new standards within the property industry through a modern, client-centric approach rooted in innovation, collaboration, and community impact. Our values shape everything we do: we act with integrity, treat people with respect, embrace forward-thinking solutions, and hold ourselves accountable to the highest standards. As a growing business, we foster a collaborative environment where ambitious individuals can thrive, develop, and make a genuine difference. Every interaction — both internally and with our clients — reflects our commitment to helping people live better.
HOW WE HIRE
- Submit your CV and a short cover letter telling us why this role and why us
- Initial 15-minute introductory call with our team
- First interview with senior management — focused on your experience, approach and what you'd bring to the role
- Second interview to meet the team — an informal session to get a real feel for our culture
We aim to move quickly and will communicate clearly at every stage. The full process typically runs over two to three weeks.
Pay: £25,000.00-£60,000.00 per year
Work Location: In person
