DPS Group are seeking to recruit a Service Co-Ordinator in Bangor.
The Service Co-Ordinator plays a key role in the efficient operation of the Service Department here at DPS, acting as the point of contact between customers, engineers, and internal teams. This role is responsible for coordinating service activities, managing schedules, and ensuring works are planned and delivered safely, efficiently, and to a high standard.
Role and Responsibilities
Reporting to the Service Manager and assisting in the day-to-day operations
Support in the co-ordinating & planning of weekly schedules for Service Engineers
Purchasing and acquisition of BOQ items for jobs including labour, parts, and materials
Ensuring that service is delivered in accordance with our Standard Operating Procedures and in line with our IFS Enterprise Resource Planning system
Communicating with our internal warehouse to ensure correct parts are assigned to jobs
Quality checking documentation such as tenders, reports, and schedules
Assisting with maintaining and updating issue logs, registers, and cost trackers
Generating and updating quotations & invoices
Ensuring that all service telephone calls are answered professionally, and all messages are logged and forwarded to the Service Manager
Assisting H&S Manager with the HSQE documents
To perform the job in accordance with the company's policies and procedures
To perform any other reasonable duties which may be required by management from time to time
Skills/Qualifications
Previous experience working in a co-ordination role or related field is desirable
Computer literate - must be proficient in MS office (Outlook, Word, Excel)
Previous experience of IFS software preferred but not essential (training will be provided)
Grade C or above in English and Maths at GCSE Level (Higher and Further education desirable)
Excellent English verbal and written communication and interpersonal skills
Strong organisational skills, with the ability to prioritise tasks and manage time effectively
Attention to detail and ability to multi-task in a dynamic environment
Strong collaborative skills with an ability to work effectively in a team
Mechanical/ Electrical knowledge or experience desirable
Compensation Package:
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Competitive salary and benefits package
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Opportunities for professional development and career growth
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CPD accredited employer
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A collaborative and supportive work environment
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Laptop or desktop and work mobile phone provided
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See company website for more information on the benefits of working in EPS Group
We welcome speculative applications from individuals of all levels.
Equal Opportunity Statement - EPS Group is an equal opportunities employer.
Company Profile
Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.
We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.
Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.
