Dundee Business Improvement District (BID) is a newly formed, business-led organisation dedicated to improving Dundee city centre. With a £2.4 million budget over a five-year term, the BID has both the scale and mandate to deliver transformative improvements across the city centre. Acting as a strong, credible voice for levy-paying businesses, the BID focuses on making Dundee cleaner, safer and more vibrant – ensuring it thrives as a competitive destination for businesses, visitors and residents alike.
This post is based in Dundee City Centre, with potential for hybrid working.
ROLE PURPOSE
The BID Executive is a varied, hands-on role at the heart of Dundee BID’s day-to-day operations. The postholder will support the delivery of BID projects, coordinate business engagement activity, manage key administrative functions and assist with the operational running of the organisation.
This is an ideal role for someone with strong organisational skills, a genuine interest in city-centre management and the ability to build relationships with a wide range of businesses and partners. The postholder will report into the BID Director, playing an important supporting role across the BID’s wider programme.
KEY RESPONSIBILITIES
Business & Levy Payer Engagement
- Act as an accessible and visible point of contact for businesses, handling enquiries, feedback and requests in a professional and timely manner.
- Support the management of voluntary BID membership, including recruitment, onboarding and retention.
- Gather business intelligence and insight to help inform BID priorities and service development.
Project Delivery and Coordination
- Support the delivery of BID projects and initiatives as directed by the BID Director.
- Co-ordinate logistics for BID events, activations and city-centre initiatives.
- Monitor and report on progress against project milestones, flagging risks or delays promptly.
Communications and Marketing Support
- Support the production and distribution of BID communications, including newsletters, updates and social media content.
- Maintain accurate and up-to-date contact databases, mailing lists and CRM records.
- Help to promote BID activity and services to levy payers, partners and the wider public.
Administration and Operations
- Provide reliable administrative support to the BID Director.
- Maintain organised filing systems and ensure BID documentation is kept current and accessible.
- Support Board and sub committee meetings, including preparation of papers and minute-taking where required.
- General bookkeeping, sending out invoices, paying invoices, managing a small payroll with outsourced provider.
PERSON SPECIFICATION
Essential
- Experience in a project coordination, business engagement, operations or administration role.
- Strong organisational skills with excellent attention to detail and the ability to manage multiple tasks simultaneously.
- Confident, approachable communicator with experience dealing with a wide range of people.
- Proactive and self-motivated, comfortable taking initiative within a small, busy team.
- Good written communication skills, including report writing and business correspondence.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Desirable
- Experience of business membership schemes, stakeholder engagement or CRM management.
- Familiarity with Dundee city centre.
PRINCIPAL WORKING CONTACTS
- Dundee BID Director
- BID Board of Directors
- BID sub-committees and working groups
- Key stakeholders and delivery partners
- Levy-paying businesses
OTHER DUTIES
Dundee BID is a startup and with that in mind this job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time. Consequently, the postholder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job.
Pay: £28,000.00-£35,000.00 per year
Work Location: In person
