Key Responsibilities
- Communicate effectively with the Sales Lead, Expeditor and fellow Internal Sales, informing and updating them regularly to guarantee that sales and customer objectives are met.
- Acknowledge and appropriately greet and assist every customer in a timely manner.
- Process customer quotes and orders in a courteous, efficient and timely manner.
- Organise workflow to meet customer deadlines.
- Effectively present, promote and discuss the products and services of the company in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution, escalating promptly any issues beyond standard resolution.
- Look for opportunities to maximise sales by negotiating with suppliers/manufacturers to facilitate improved terms.
- Participate proactively in regular sales team meetings and 1-2-1 meetings.
- Other duties as assigned by the Sales Lead.
Competency, Knowledge, Skills Required:
- Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully; Develops alternative solutions; Works well in group problem solving situations.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; works to goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Standard Computer literacy and ability to use Microsoft packages.
- Ability to formulate and write e-mails.
Benefits Include Early Finish Fridays
Job Types: Full-time, Permanent
Pay: £1.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Aberdeen AB23 8JX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
