At Hyatt, we believe our guests choose us because of our people. Our colleagues create exceptional experiences through genuine care, thoughtful service, and a commitment to excellence. As Night Manager, you will play a pivotal role in delivering a world-class wellness experience while leading a high-performing team that embodies Hyatt’s purpose of care.
Duties:
- Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
- Ensures the strict control of room keys.
- Liaises and organizes with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
- Coordinates all Repair and Maintenance and reports maintenance job orders.
- Understands rate structure and promotional rates available.
- Assists in making sure that all Andaz Doha Signature Guest Experiences have been implemented.
- Monitor daily performance of front office team members to ensure tasks are completed
- Able to handle guest’s complaints in a unique and respective manner
- Supervise and assist front desk team, if necessary.
- Submits all guests/colleague’s incident reports.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
