The French-Speaking Customer Service Assistant is responsible for delivering excellent customer support to French-speaking clients while assisting the wider customer service team with day-to-day enquiries. The role involves handling customer communications, resolving issues efficiently, and ensuring a positive customer experience in line with The PHL Group’s service standards.
French Speaking Account Manager – Promotional Handling
Reporting to: Client Relations Manager
Part Time, 19 hours per week - We can be flexible on the shift pattern, to be discussed at interview.
Monday: 9-5
Tuesday: Off
Wednesday: 10-5
Thursday: 10-3
Friday: Off
Key Responsibilities
- Provide professional customer service support to English and French-speaking customers via phone, and email.
- Respond to customer enquiries regarding products, services, orders, and general information in both French and English.
- Resolve customer issues, complaints, or requests promptly and effectively.
- Accurately record customer interactions and update the internal system.
- Liaise with internal departments to ensure customer queries are resolved quickly.
- Support administrative tasks within the customer service department.
- Maintain a strong understanding of company products, services, and policies.
- Assist with translations or communication support for French-speaking clients where required.
- Ensure compliance with company procedures and customer service standards.
- Cover French Speaking aspects of Account Management, in absence of the account manager.
Skills and Qualifications
- Fluent in French and English (written and spoken).
- Previous experience in a customer service, support, or administrative role is preferred.
- Strong communication and interpersonal skills.
- Ability to handle customer queries professionally and empathetically.
- Good organisational skills with attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Competent in Microsoft Office and general computer systems.
Personal Attributes
- Customer-focused and solution-oriented mindset.
- Positive, professional, and approachable attitude.
- Reliable with strong teamwork skills.
- Ability to remain calm under pressure and manage difficult situations effectively.
What We Offer
- Competitive salary.
- Opportunities for career development and progression.
- Supportive and collaborative team environment.
- Access to over 9000 perks, freebies and discounts.
- An Employee Assistance Scheme
- 24/7 GP and counselling sessions.
Equal Opportunities
The PHL Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Job Types: Part-time, Permanent
Pay: £14.10 per hour
Expected hours: 19 per week
Benefits:
- Casual dress
- Company pension
- On-site parking
Ability to commute/relocate:
- Welshpool SY21 7BE: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
