Application Support Analyst
London (Hybrid)
c. £50,000 + Benefits
Permanent
Thorpe & Partners is delighted to be exclusively supporting a well-established, innovative not-for-profit organisation as it continues to invest in its Technology & Data function as part of a significant digital transformation programme.
This is an opportunity to join a growing technology team supporting business-critical applications used by both internal users and external customers. Working alongside internal stakeholders and third-party technology partners, you will play a key role in maintaining application performance, resolving technical issues and driving continuous improvement.
Essential Requirements
To be considered, you must demonstrate experience in most of the following areas:
- Application support within a commercial or enterprise environment
- SQL (MySQL, PostgreSQL or similar) for troubleshooting and data investigation
- REST APIs and system integrations
- Salesforce administration or support
- Microsoft Azure services (including exposure to Data Factory or similar)
- Power BI or other reporting/analytics platforms
- JSON and XML
- Understanding of the software development lifecycle and Agile delivery
- Strong troubleshooting, analytical and problem-solving skills
- Experience working with third-party software vendors and internal business stakeholders
- Excellent communication and customer service skills
Exposure to Salesforce Apex, HTML/CSS or application configuration would be advantageous.
Key Responsibilities
- Provide technical support across a portfolio of business-critical applications.
- Investigate, diagnose and resolve application issues.
- Manage incidents and service requests through to resolution.
- Support APIs, integrations and data flows between systems.
- Work with software suppliers and development partners to resolve complex issues.
- Deliver minor configuration changes and application enhancements.
- Produce and maintain technical documentation and knowledge articles.
- Identify recurring issues and contribute to continuous improvement initiatives.
About You
You are a technically capable Application Support Analyst who enjoys solving problems, working across multiple systems and collaborating with both technical and non-technical stakeholders. You are organised, proactive and able to manage competing priorities while maintaining excellent customer service.
Location
- Hybrid working
- London office with regular on-site collaboration
- Flexible home working arrangement
Salary & Benefits
- c. £50,000
- Performance-related bonus
- Generous pension
- Private healthcare
- Hybrid working
- Excellent holiday allowance
- Additional employee benefits
Eligibility
Applicants must have the unrestricted right to work in the UK at the time of application.
Unfortunately, visa sponsorship is not available for this position.
Apply
If you are looking to join an organisation investing heavily in technology, digital transformation and modern applications, we would be pleased to hear from you.
Applications are being managed confidentially by Thorpe & Partners on behalf of our client.
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Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company pension
- Life insurance
- Private medical insurance
Experience:
- Application support: 3 years (preferred)
- Saleforce Apex: 2 years (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in London
