We are an e-commerce and wholesale company that specialises in corrugated paper board-based food packaging (primarily pizza boxes, kraft paper bags, fast-food takeaway boxes) retailing a high volume of products through our online store and other online ecommerce platforms as well as direct B2B bulk sales to Cash & Carry Wholesalers
The successful candidate will require experience in e-commerce and customer service roles.
Your role will include:
- Managing & creating product listings on e-commerce platforms
- Responding to Live chat messages, email & telephone enquiries
- Regular pricing reviews against competitors
- Dealing with customer complaints
- Fully manage customer returns
- Manage our relationship with our courier companies - prepare courier labels, arrange collections, resolve any delivery issues
- Managing our social media accounts and online marketing
Qualities
Attention to detail & accuracy
Good understanding of online sales platforms
Good, confident customer service skills (telephone and written)
Ability to work proactively to problem solve
Self-motivated, working using own initiative and as part of a small team
Application question(s):
· Tell us about any hands-on experience you have managing product listings on digital marketplaces
· Tell us about when you have created or optimised product listings for SEO (titles, descriptions, keywords) on eCommerce or digital platform?
Job Types: Full-time, Permanent
Pay: From £31,000.00 per year
Benefits:
- Company events
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Digital marketing: 2 years (preferred)
- eBay and Amazon Marketing: 1 year (required)
Work Location: In person
