Job Overview
We are seeking a professional and friendly Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask in a busy office environment.
Duties
- Greet guests warmly and check them in/out efficiently, ensuring all details are recorded accurately.
- Answer phone calls promptly and handle inquiries with professionalism and courtesy.
- Maintain the front desk area, ensuring it is clean, organized, and welcoming at all times.
- Provide information about the hotel’s facilities, local attractions, and answer any guest queries.
- Manage incoming and outgoing correspondence, including emails.
- Perform data entry tasks accurately and efficiently.
- Maintain an organised filing system for documents and records.
- Assist with clerical duties such as typing documents, preparing reports, and using Microsoft Office applications.
- Support the administrative team with various projects as required.
- Support the team in various duties across the hotel, demonstrating a flexible and proactive approach to work.
- While on reception you will monitor and assist with reception for other properties
- Monitor sister property cctv during shifts
Qualifications
- Previous office or administrative experience is essential.
- Excellent communication skills with the ability to engage with guests and resolve issues in a professional and friendly manner.
- A strong understanding of customer experience and the ability to deliver exceptional service.
- A team player with the flexibility to support other areas of the business as needed.
- Proficient computer skills, including familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Strong phone etiquette with excellent communication skills.
- Exceptional organisational skills with the ability to prioritise tasks effectively.
- Experience in data entry and clerical work is highly desirable.
- Typing skills with a high degree of accuracy are required.
Job Type: Part-time
Pay: £13.00-£13.52 per hour
Benefits:
Work Location: In person
