SERVICE ADVISOR
HPL Motors | £28,000+ DOE | OTE £35,000
About Us
HPL Motors is a multi-million-pound used car supermarket with 30 years in the trade — and we're still growing. We've picked up three Motor Trader Industry Awards for customer care, and we're looking for someone who shares that same commitment to doing right by the customer. This is a genuinely rare opportunity to join a high-performing team at a business that invests in developing its people.
The Role
As Service Advisor, you'll be the vital link between our customers and our workshop — making sure every vehicle booking, enquiry, and repair runs smoothly from start to finish. Your day-to-day will include:
- Managing customer bookings, both over the phone and in person
- Liaising with suppliers and subcontractors
- Working closely with workshop staff to keep jobs on track
- Advising customers on vehicle maintenance and servicing needs
- Acting as the go-between for customers and mechanics, relaying updates on work carried out
- Recommending additional products and services where relevant
- Managing the diary and courtesy car schedule
- Identifying and ordering parts
What We're Looking For
- Excellent communication and organisational skills
- Confidence dealing with customers face-to-face and over the phone
- A quick learner who can pick up new processes, products, and services with ease
- Drive and commitment to grow within the role
What You'll Get
- £28,000+ depending on experience, with OTE of £35,000
- Pension scheme
- 20 days holiday plus bank holidays (pro rata)
- The backing of an award-winning, expanding business that genuinely invests in your development
Job Type: Full-time
Pay: £28,000.00-£35,000.00 per year
Experience:
- service advisor: 1 year (required)
Work Location: In person
