Customer Service & Guest Support (Short Lets / Airbnb)
Hours: 20 hrs/week (Sat–Mon) | Additional cover available
Location: Edinburgh Central - based (home + property visits)
Requirement: Full driving licence + own car (mileage reimbursed)
Evergreen Property (Short Lets) is seeking an Edinburgh-based customer service professional to manage out-of-hours guest communications and ensure smooth operations across our short-let properties.
Essential requirements
- Strong customer service and communication skills
- Edinburgh-based with good local knowledge
- Full driving licence + access to car
- Confident with IT systems and quick to learn software
- Reliable, independent, and strong decision-making ability
- Problem-solving mindset with attention to detail
- Able to work alone and as part of a team
Key responsibilities
- Manage guest messages (Airbnb, Booking.com, email, phone)
- Resolve issues remotely and attend properties when needed
- Coordinate cleaning and liaise with maintenance/trades
- Log issues, update systems, and escalate where required
- Handle guest reviews and basic property checks (incl. smoke alarms)
A practical, hands-on role suited to someone calm under pressure who can take ownership and keep operations running smoothly out of hours.
Job Type: Part-time
Pay: £13.00 per hour
Benefits:
- Casual dress
- Company events
- Work from home
Application question(s):
- Do you have access to your own car?
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Licence/Certification:
- Full UK Driver's Licence (required)
Work Location: In person
