We are currently recruiting for the Night Receptionist to join our talented Front Office team. You would be contracted to work 30 hours per week (3 shifts of 10 hours per week). Your shift would start at 9pm and finish at 7.30am (to allow 30 minutes meal break).
In the role of the Night Receptionist your key focus will be to:
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ensure that all guests have been welcomed in a warm and engaging way
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carry out a check in and check out procedure
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respond to all guest queries
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deal with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary
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ensure that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager
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maintain an excellent standard of computer input in accordance with departmental standards
Do you have? -
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previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment
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excellent customer service skills
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great attention to detail
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ability to work under pressure
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immaculate personal presentation
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previous experience of Shiji property management system (advantageous)
YOUR BENEFITS
Financial Wellbeing
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Discretionary Service Charge
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17 days of holiday (inclusive of Bank Holidays) with the opportunity to increase based on Length of Service
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Access to Wagestream – a salary advance benefit
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Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
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Discounted accommodation at The Langham, London for you and your family
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Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
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Up to £750 Recommend a Friend referral bonus
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Seasonal Travelcard loan
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Health Cash Plan with Simplyhealth (the hotel covers Level 1)
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Company pension plan
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Life insurance
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Discounts in various high street and online shops
Mental Wellbeing
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Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
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Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
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2 staff parties per year and several colleague social and community events
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Access to the Employee Assistance Programme by Hospitality Action (24/7)
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Access to Qualified Mental Health First Aiders on site
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Most Valued Colleague of the Month and Year Awards
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Long Service Awards
Physical Wellbeing
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Free meals on duty in our Staff Restaurant
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Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
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Enhanced Sick Pay
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Eye test vouchers
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Cycle2Work scheme
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Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opport
