Job Introduction
The Creative Traffic Manager is responsible for the day-to-day planning, prioritisation and allocation of creative work across the Creative team, ensuring projects are delivered efficiently and resources are utilised effectively. Working closely with the Head of Creative Projects & Operations, the role oversees creative workflow, manages team capacity and provides operational insight to support effective planning and decision-making. Through proactive stakeholder management and continuous process improvement, the Creative Traffic Manager enables the Creative team to deliver high-quality work on time and at pace.
-
Own the day-to-day trafficking of creative work across the Creative teams, allocating tasks according to skills, priorities and capacity.
-
Assess and validate incoming creative briefs, ensuring requirements are complete and assigning appropriate resource.
-
Manage the end-to-end lifecycle of creative requests, monitoring progress, timelines and delivery.
-
Monitor team workload and capacity, proactively resolving scheduling conflicts and recommending reprioritisation where required.
-
Coordinate freelance resource where required, including onboarding, documentation, purchase orders and scheduling.
-
Escalate delivery risks, resource constraints and priority conflicts, providing practical recommendations.
-
Maintain and continuously improve day-to-day creative workflows to maximise efficiency, visibility and consistency.
-
Administer and optimise monday.com, including workflows, automations, dashboards, templates and reporting.
-
Maintain creative intake forms and briefing templates to improve the quality and consistency of requests.
-
Ensure project data is accurate and up to date to support reporting, forecasting and resource planning.
-
Build strong collaborative relationships across Creative and key business stakeholders.
-
Act as the primary point of contact for project scheduling, workload planning and delivery timelines.
-
Communicate priorities, capacity updates and scheduling changes clearly, managing expectations and balancing competing business needs.
-
Produce regular reporting on team capacity, project status, resource utilisation and workflow performance.
-
Maintain dashboards that provide Creative Leadership with visibility of workload, delivery timelines and operational risks.
-
Provide operational insights and identify opportunities to improve efficiency and delivery performance.
-
Provide day-to-day leadership, coaching and support for the Creative Coordinator, ensuring consistent administration of creative workflows and supporting their development.
-
Champion consistent ways of working and a collaborative, solutions-focused team culture.
-
Experience managing creative workflows within an in-house creative team, agency or marketing environment.
-
Experience in resource planning, traffic management or creative project coordination.
-
Experience using monday.com or similar workflow management platforms.
-
Excellent organisational, prioritisation and stakeholder management skills.
-
Strong analytical skills with the ability to interpret workload and capacity data.
-
Calm, proactive, detail-oriented and able to manage multiple priorities.
