At Feridax, we’ve been powering the motorcycle industry since 1957 and today proudly represent some of the world’s leading brands alongside our own brand, SPADA. As the UK’s largest wholesale distributor of motorcycle clothing and accessories, we’re passionate about delivering exceptional products and an outstanding experience to our customers and UK and Ireland dealer network.
As our business continues to grow, we’re looking for an enthusiastic and customer-focused Sales Advisor to join our Customer Service team.
What You'll Be Doing
You'll be at the heart of the business, helping our customers and supporting the smooth flow of orders and enquiries across the UK and Ireland.
Key Responsibilities
- Deliver exceptional service by responding to customer enquiries quickly and professionally.
- Process orders received via telephone and email accurately and efficiently.
- Engage with customers through phone and web chat, identifying opportunities to add value and promote products where appropriate.
- Track and monitor despatched consignments to ensure customers receive the support they need.
- Work closely with colleagues across Sales, Warehousing, Purchasing, and Customer Service.
- Maintain process documentation and support continuous improvement within the team.
- Help build long-term relationships with our valued dealer partners.
What We're Looking For
We're looking for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering great service.
You'll Bring:
- Outstanding customer service and relationship-building skills.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational ability.
- A proactive, positive, and self-driven approach.
- The ability to multitask and prioritise effectively.
- Confidence using Microsoft Office packages, particularly Excel.
- A willingness to learn and become an expert in our products and brands.
- Previous customer service, sales support, or internal sales experience would be advantageous.
Why Join Feridax?
This is more than just a customer service role. It's an opportunity to become part of a passionate team and a business with nearly 70 years of heritage, representing some of the biggest names in the industry and helping shape the future of the SPADA brand.
You'll join a friendly and supportive environment where you'll have the opportunity to develop, contribute, and grow alongside the business.
Benefits:
- 23 days holiday plus 8 bank holidays, increasing by
- 1 loyalty day at years 4 and 5 of service
- 1 day per calendar year for "Life Admin" - Doctors, dentist etc.
- Health plan and retail discount scheme
- Pension and life assurance
- Free on-site parking
- Staff discount
- Annual Christmas party Hours:
8:45am – 5pm, Monday – Friday (currently trialling a 4pm early finish Friday)
If you're passionate about delivering great service and want to be part of a business that lives by one of our values "We Ride Together", we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
Ability to commute/relocate:
- Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have good working knowledge of Excel?
Work Location: In person
