Job Summary
The Telecoms Service Delivery, Provisioning & Billing Administrator is responsible for the day-to-day coordination and administration of Cloudcell's managed connectivity services from customer order through to provisioning, installation, billing and ongoing service management.
This is a hands-on telecoms operations role and requires previous experience within a B2B telecommunications provider, reseller, ISP, MSP or managed connectivity environment.
The role acts as a key operational link between Sales, Engineering, Technical, Finance, suppliers, channel partners and customers, ensuring that services are ordered correctly, delivered efficiently, billed accurately and maintained throughout their lifecycle.
The role reports to the Operations Director and supports the effective implementation of Cloudcell's operational processes, service standards and customer delivery objectives.
Responsibilities
- Manage customer and partner orders from acceptance through provisioning, installation, service activation and handover, ensuring all information is complete and accurate.
- Coordinate engineering jobs, site access, installation dates, equipment requirements and resources, ensuring engineers have everything needed for successful delivery.
- Support the day-to-day management of the company’s multi-network SIM estate, including ordering, provisioning, activation, suspension, cessation, allocation and record keeping.
- Maintain accurate billing and commercial information, reconciling active services and supporting billing queries, credits, amendments and monthly billing readiness.
- Maintain accurate customer, service, equipment and contract records across CRM, ticketing, billing and operational systems.
- Monitor live orders, installations and recurring services, proactively identifying and escalating provisioning delays, delivery risks, billing discrepancies and data anomalies.
Experience
- Minimum two years' experience within telecoms provisioning, service delivery, billing, order management or telecommunications operations.
- Experience supporting B2B customers and/or channel partners.
- Good understanding of the telecommunications service lifecycle from order through provisioning, installation, billing, support and cessation.
- Experience managing recurring charges and reviewing telecommunications billing.
- Understanding of supplier invoices, customer billing, credits, contractual terms and service cessations.
- Working knowledge of services such as broadband, Ethernet/leased lines, mobile connectivity, data SIMs, hosted voice or SIP.
- Experience liaising with third-party carriers, suppliers and engineering resources.
- Strong numerical accuracy and attention to detail.
- Excellent customer communication and organisational skills.
Join us in delivering exceptional telecom services by leveraging your technical expertise and passion for customer support! We value energetic professionals ready to make a difference in a fast-paced environment while ensuring the highest standards of service delivery.
Pay: Up to £35,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Application question(s):
- Have you coordinated complex diaries or engineer appointments, including arranging site access, checking site readiness and ensuring engineers have the correct equipment and job information?
- Which of the following have you previously worked with? (Select all that apply)
Mobile SIM provisioning/management
4G/5G connectivity
Fixed-line/broadband services
Routers/networking equipment
Starlink/satellite connectivity
Engineering or field-service coordination
Telecoms billing
None of the above
Experience:
- Telecoms Industry: 2 years (required)
- managing customer orders/provisioning: 2 years (required)
Work Location: In person
