Job Summary:
Ticopti Technology Services Ltd is looking for an IT Support Specialist to provide dependable technical assistance and help keep workplace technology running smoothly. This role is a good fit for someone who enjoys troubleshooting, supporting users, and learning about different technology systems in a practical business environment.
What you'll do:
- Respond to everyday IT support requests
- Help users resolve hardware and software issues
- Set up and maintain computers and workplace equipment
- Assist with user accounts, access, and basic system settings
- Troubleshoot common connectivity and technical problems
- Record support requests and track outstanding issues
- Help maintain IT equipment and documentation
- Escalate more complex technical matters when needed
- Support software updates and routine IT tasks
- Work with colleagues to improve day-to-day technical support
Requirements:
- Experience in IT support, technical support, customer service, or a related area
- Basic understanding of computers, software, and common IT systems
- Good troubleshooting and problem-solving skills
- Clear communication and a helpful approach
- Comfortable assisting people with different levels of technical knowledge
- Good organisation and attention to detail
- Willingness to learn new technologies
- Relevant IT training or experience is welcome
About the Company:
Ticopti Technology Services Ltd provides technology-focused services designed to support modern businesses with their everyday IT needs. The company values reliable technical support, practical solutions, responsive service, and continuous learning.
Why work with us:
- Build practical experience across a range of IT support tasks
- Develop technical and troubleshooting skills
- Work in a collaborative environment
- Exposure to different workplace technologies
- Opportunities for professional growth and development
Pay: £50,000.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Paid volunteer time
Work Location: In person
